I am currently investigating Access Money Ltd. due to my suspician that they are doing the dirty. To cut a long story short and to avoid double posting, I recently received a letter from them offering to take over my bank charges case, which came as a surprise given the only place I have ever mention it online is this forum.
Anyway their Letter of Authority has a declaration stating that the signatory has read and agreed to their terms and conditionsand that they would be acting as Agents for the lifetime of the claim with full control including accepting or refusing any settlement offers.
However, no terms and conditionswere sent with the letter and neither was there a reference for obtaining them. I am concerned people may be signing up with this company having never seen the terms and conditions
in question which could leave them open to all sorts of problems.
I also have serious concerns about how they are gathering their contact data especially given they claimed not to have an understanding of the Data Protection Act, didn't know who their Data Controller was and didn't know if they were registered on the ICO Register.
So I would like to hear from people who have been contacted by this company to find out if they received a copy of terms and conditions with their letters (they told me on the phone all packs go out with T&Cs).
I will be discussing this with my contact at ICO over the next couple of days so please get in touch as soon as you can.
If a mod could sticky this for a few days I would appreciate it.
Alexander Hanff
Privacy International



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