Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



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  1. #1
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    Paladine Novitiate

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    Exclamation Access Money Ltd.

    I am currently investigating Access Money Ltd. due to my suspician that they are doing the dirty. To cut a long story short and to avoid double posting, I recently received a letter from them offering to take over my bank charges case, which came as a surprise given the only place I have ever mention it online is this forum.

    Anyway their Letter of Authority has a declaration stating that the signatory has read and agreed to their terms and conditionsicon and that they would be acting as Agents for the lifetime of the claim with full control including accepting or refusing any settlement offers.

    However, no terms and conditionsicon were sent with the letter and neither was there a reference for obtaining them. I am concerned people may be signing up with this company having never seen the terms and conditionsicon in question which could leave them open to all sorts of problems.

    I also have serious concerns about how they are gathering their contact data especially given they claimed not to have an understanding of the Data Protection Act, didn't know who their Data Controller was and didn't know if they were registered on the ICO Register.

    So I would like to hear from people who have been contacted by this company to find out if they received a copy of terms and conditions with their letters (they told me on the phone all packs go out with T&Cs).

    I will be discussing this with my contact at ICO over the next couple of days so please get in touch as soon as you can.

    If a mod could sticky this for a few days I would appreciate it.

    Alexander Hanff
    Privacy International

    Paladine vs Abbey (2 Accounts)
    Steps Completed
    S.A.R. Sent on 31st October 2006
    S.A.R. Received 1st November 2006
    Letter received from Abbey saying statements and microfiche on the way Received 20th November 2006
    Received 14 copy statements for 1 account and 12 for another on 21st November 2006. Began prelim prep.
    Request for repayment of fees and schedule of charges sent on 27th July 2007.
    Next Action
    LBA going out on 10th August 2007

  2. #2
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    Default Re: Access Money Ltd.

    Hi Paladine,

    I have not been contacted by this company but I have by Cento Client Review, they called me on an x directory number and they knew all my personal details. Currently I have made a complaint to the MOJ and they are looking into where they obtained my personal dataicon along with many other ways they are conducting their business. I do have my suspicians but no proof as yet and may have to call upon the ICO as if my suspician are correct they handled the stolen data claim back in 2007. I am fighting not only to get this information but I have many aspects of the way in which companies like this work and actually mislead the public.

    I can PM you if you are interested in my concerns.

    Thanks

    Tuttsi


  3. #3
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    Default Re: Access Money Ltd.

    Quote Originally Posted by TUTTSI View Post
    Hi Paladine,

    I have not been contacted by this company but I have by Cento Client Review, they called me on an x directory number and they knew all my personal details. Currently I have made a complaint to the MOJ and they are looking into where they obtained my personal dataicon along with many other ways they are conducting their business. I do have my suspicians but no proof as yet and may have to call upon the ICO as if my suspician are correct they handled the stolen data claim back in 2007. I am fighting not only to get this information but I have many aspects of the way in which companies like this work and actually mislead the public.

    I can PM you if you are interested in my concerns.

    Thanks

    Tuttsi
    Sure drop me a line on "a dot hanff at ethicalnetworks dot org", if there are a lot of companies suspected of this type of behaviour it would be useful to compile a list which I can hand to the relevant departments and push for a broader investigation of the sector. I have been discussing it with a journalist as well so if our suspicians amount to anything I may be able to get some press action to warn the public. I can't promise anything but I do have a lot of contacts.

    Alexander Hanff
    Privacy International

    Paladine vs Abbey (2 Accounts)
    Steps Completed
    S.A.R. Sent on 31st October 2006
    S.A.R. Received 1st November 2006
    Letter received from Abbey saying statements and microfiche on the way Received 20th November 2006
    Received 14 copy statements for 1 account and 12 for another on 21st November 2006. Began prelim prep.
    Request for repayment of fees and schedule of charges sent on 27th July 2007.
    Next Action
    LBA going out on 10th August 2007

  4. #4
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    Default Re: Access Money Ltd.

    Hi Paladine

    I will send you an email with brief resume about my claim and CMC's etc.

    I have also been interviewed by the BBC1 although my bit was not on the TV, they did a blog on the BBC web site and also an article by TNOW which was published a few months ago in relation to CMC's in general and how I was treated.

    As you can tell I am actually working on this as it has really annoyed me and the horror stories that are emerging.

    Thanks

    Tuttsi


  5. #5
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    Default Re: Access Money Ltd.

    More information on Companies House (webcheck)

    Were called Moorsand Ltd up to April 08 and Dormant
    Directors Belinda Doyle / Suzanne Mathews / Sonia Davies

    Authorised CMC 22/7/08 - CRM12215


  6. #6
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    Default Re: Access Money Ltd.

    I received a letter from some organisation called i-Sm@rt , telling me that I have been in touch with them. - it starts "Thank you for choosing our company's Unfair Bank Current Account and Credit Card Charges Recovery Service".

    There is a pack for me to fill in and send back in a freepost envelope.

    I am not trying to recover anything at the moment - the last thing that I did was sometime ago, before the test case, and I did this without the use of any third party but the info on this website and I had a different user name then.

    I have no idea where they got my name and address from (my name is slightly wrong, surname correct but goodness knows where they got the first name from)

    Needless to say will not be using their services - oh and we have an opt out from getting advertising mail at our home address.

    I telephoned them this morning and they said I must have filled in an online form.


  7. #7
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    Default Re: Access Money Ltd.

    OKas I said yesterday I was discussing this with a journalist who is particularly well versed on consumer rights. She agrees with me that there seems to be something fishy going on with these companies on a number of issues:

    1. Where are they obtaining potential client details?
    2. Are they registered as Data Controllers?
    3. Are they reputable?

    She has asked me to post her work email address to this thread so others can contact her. If you have had a letter from a company offering to take over your bank/credit card charges claims please can you email Dinah.Greek@incisivemedia .com as she will be investigating all the companies reported to her.

    I can vouch for Dinah she is a lovely woman with a long history in consumer rights as a journalist and she is as concerned about these companies as I am.

    Alexander Hanff
    Privacy International

    Paladine vs Abbey (2 Accounts)
    Steps Completed
    S.A.R. Sent on 31st October 2006
    S.A.R. Received 1st November 2006
    Letter received from Abbey saying statements and microfiche on the way Received 20th November 2006
    Received 14 copy statements for 1 account and 12 for another on 21st November 2006. Began prelim prep.
    Request for repayment of fees and schedule of charges sent on 27th July 2007.
    Next Action
    LBA going out on 10th August 2007

  8. #8
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    Default Re: Access Money Ltd.

    Hi Alexander

    Firstly, did you receive my email?

    I have telephoned the OFT regarding an OFT licence as I was concerned in particular regarding Cento Client Review.

    The OFT have confirmed that definately they do not hold one. They are unable to take any action directly and suggest that a complaint is made to the local Trading Standards office if it is felt that they should have one. The Office of fair Trading cannot advise if they should or should not hold such a licence, this is a nonsense that they cannot advise.

    They said I could look up on their site 'do you need a licence' and this should explain if one is needed.

    Businesses requiring a licence

    You are likely to need a licence if you want to and I have marked the possible points where a CMC may be required to hold a licence. Again it is very wishy washy and does not confiem exactly if they do or don't:
    • sell on credit
    • hire or lease out goods for more than three months
    • lend money
    • issue credit cards or trading checks
    • arrange credit for others
    • offer hire purchase terms
    • collect debts
    • help people with debt problems possibly this one also for requiring a licence.
    • advise on people's credit standing This one stands out as requiring a licence.
    • administer agreements (but do not collect debts) for creditors or assignees This one also may require a licence.
    • help individuals to locate and correct records about their financial standing This one for me stands out as requiring a licence.
    As far as I can see CMC's in general should be holding a licence, if they are doing the points that I have marked.

    The OFT do not police companies who trade without a licence and they are not able to give advice on the phone one way or other. I found this very frustrating that a department that is supposed to licence companies and monitor them are not interested unless the TS take up a complaint.

    Perhaps someone with more knowledge could advise.

    Also, I checked on the ICO web site and Cento have a registered Data Controller. So it is worth checking this with the ICO if this is the case with Access Money Ltd.

    Anyone who has a complaint against any CMC, especially for cold calling should send their complaint to the MOJ immediately as unless we complain nothing will ever change mailto:info@claimsregulat ion.gov.uk

    Tuttsi



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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE