Thread: Littlewoods SHD PPI claim

Hi There,

I've had a littlewoods account since November 2006, and have been paying payment protection on the account to date. From as far as i can remember the PPI was on my account from teh 1st statement i ever had with them, but just never questioned it at the time

How do I go abouts claiming this back? also i would like to cancel the premium.

Thanks AA,

I'll be sending this off today, just also to let you know that i went online to make a payment online today and noticed that my available credit has been drawn to £0.00, when before it was over £2000. Whats that about?

Surely they should give you notice of withdrawal of your credit and also one hopes a reason as well. Littlewoods have genrally given people quite a hard time over PPI.

Good luck!! I'll keep watching your progress as I have a case but have not submitted it yet.

Hi there,

No notice given for withdrawing my account

1, there is no agreement, and nothing signed by myself to littlewoods
2, Littlewoods sent a letter to confirm that they cannot locate the agreement in Jan or Feb 2010

The extra care has been added on the account since i openend it which was November 2006, and i didnt receive any kind of agreement.

I just received a letter dated 12th March as i complained to them & the contents of the letter goes like this:

Further to your letter dated X Feb, pls accept our appologies for any inconvenience this matter may have cused you.

My understanding of your complaint is that you state that as we have not been able to provide you with a signed cca, we are unable to enforce the debt. i can confirm your request has ben forwarded to the relevant departmenet who will contact you under seperate cover.

However, i must make you aware that there is a clear evidence of a credit based relationship between yourself and Shop direct group and by providing your information to us for the ourpose of ordering goods and opening a credit account; you have signified your consent to us processing your information. We outlined how we would use this information in our data protection policy at the time you opend the account. No they didnt but as they have suspended this account, they are acknowledging that the OFT has ruled that it is a creditor's obligation to prove that a debt is owed, rather than a debtor's obligation to show that it is not. It is also the OFT's position that once a debtor queries or complains about a debt, no further enforcement or recovery action can be taken until the query or complaint has been resolved. Funny this is that i have held of from making any payments, and they haven't even tried to chase it up.

As part of the OFT's call for responsibility in lending we and a number of other credit providers have agreed to pool certain types of information about customers 'conduct of thier accounts. this information may be taken into consideration by other providers when they assess an application for credit.

with reference to the Extra care insurance, this is offered over the phone and would therefore not require a signiture. it is not compulsory, and can be cancelled upon request. I know for a fact that it wasnt offered over the phone. but why would they offer this service to people and not send policy info onit??? strange!! ok it can be cancelled upon request, but will they give back all the monies paid for it? how about any charges then?

If you are not happy with our final response, you can refer your complaint to the fos, but must do so withing 6months. How can i do this if another department is still dealing with my request

All this stiff is really above my head, so could i get some help in how to tackle this. Can I sars them? I'm not very good with face to face controntation, so given that they have no agreement, could i not make them a good will offer for any goods alledgedly purchased from them, however not extend to paying any punitive charges that they have added, less all the extra care insureance ive paid since opening of the account?

Can i SARS them? How should i proceed with this?

under S127 (3) of the consumer credit act 1974

127(3) The court shall not make an enforcement order under section 65(1) if section 61(1)(a)(signing of agreements) was not complied with unless a document (whether or not in the prescribed form and complying with regulations under section 60(1)) itself containing all the prescribed terms of the agreement was signed by the debtor or hirer (whether or not in the prescribed manner)

Hi DX,

Well the funny thing is that littlewoods details have never shown up on my CRA, maybe coz the cat is listed under a different address.

ok, so ill SARs them tomorrow.

Can you help at all? i just checked my CRA and there has been a search under my name and a different address, pls see below:
Searched on:08/03/2010Searched By:HORWICH FARRELLYApplication Type:Unrecorded Enquiry

What is all that about? who are they?

Thanks DX, i've looked em up. I just wonder why they would search my details, but it could be for different reasons. I'll just wait till i hear from them i guess.

hi all,

just an update for your records.

Yesterday evening i received a letter from Littlewoods confirming that they will not accept my good will gesture of £200 as Full and final settlement, however as they are unable to locate the original signed agreement, they will not pursuing the outstanding balance of nearly £1300.Whoa what a result. The joke is that i have a very account and know for a fact that i have no cca on it. What a result