Hi all,
I hope you can help. Last year around April I started to enquire about
PPI
I was sold on a loan on the
understanding that if I didnt take the PPI I wouldnt get the loan.
(this is mis-selling - see the links below) I contacted the bank and told them of this. They claim to have checked back over phone logs and found no record of my conversation with the phone assistant and would therefore take no further action.
I was given 6 months to continue my complaint/ appeal their decision before the issue would be permanently closed. (this may have adverse effects on your claim as they could use this to fight off any claim submitted to the fos
, however if you have extenuating circumstances the FOS may be able to do something for you. There are links to the FOS in the second link below)
Unfortunately I moved house and began a new job shortly after and all my copies of the correspondance got lost in the move. I've been pretty focussed on work since and this has slipped to the back of my mind until a recent conversation with a claim company who said the bank had no right to decide when to close the issue and I could still claim...
Does anyone know if this is true? Did the bank actualy just bluff me?
A question I cannot answer as it would be pure supposition.
The claim company in question take a 30% fee (no win no fee) for getting the money back on my behalf... I think I would be around £600 better off by doing it myself if that is still an option? ( Your choice read up and the decision must be yours and yours alone)
The bank in question is
Egg
Any advice appreciated...
Cheers
Claim Monkey