Thread: Egg Loans - annual statement

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Originally Posted by keepingitsimple

Apologies if I have hijacked the wrong forum here, but looking for some advice. I have been repaying an Egg loan since 2001 (now through a dmp), got a statement the other day which indicates Opening balance £0.00; list of transactions (all my monthly payments) and closing balance -£652.

Is it too cheeky to ask if I can hold them to this statement and a) inform them I have assumed the loan is clear and b) a negative balance would indicate they owe me money??

You obtained a statement on your original account. Chances are that when you started defaulting your account balance was transferred to a bad debts ledger with a different account number in an Egg nternal admin move without affecting your legal liability. Meanwhile your dmp continued to pay in quoting your old account number, hence the GBP 652 payments credit on your old account waiting for Egg to do a housekeeping transfer. It is most unlikely your debt was written off without a wimper.

You could try a merry-go-round of letters if you wish.