Thread: DDWales vs Natwest ***WON***

Im going to start my NW reclaim process next week but need a few answers please!
1. I have both a bank account and Mastercard. Do i send the SAR regarding both to this address?

Customer Relations Services Unit
1st Floor Drummond House
Redheughs Avenue
South Gyle
Edinburgh
EH11 9JN

2. A little confused regarding reclaiming charges from the bank account (not Mastercard side). I am aware the OFT case has no barings on the Mastercard (just been refunded of charges plus interest with Barclaycard) so will press on there regardless.
My quiery is regarding the bank account changes. On the other bank forums Caggers have gone through the Prelim then lba stages and have been successful in getting refunds. On this forum it seems that the general advice is that Natwest will put the claim on hold and thats it-nothing more you can do unless you go to Small Claims?

Any advice much appreciated

Bump

Bank accounts here

Data Protection Manager
Retail Regulatory Risk
2nd Floor
Business House B
GOGARBUREN
P.O.Box 1000
EDINBURGH EH12 1HQ

As YB states a stay will be imposed but you will be gaining interest from the moment you submit your summons


Andy

Cheers both.
Just to update. SAR sent today by recorded delivery. Will keep you all posted

Using Track and Trace it states that the letter was delivered form the Edinburgh PO Collections office 2 days ago but not signed for as yet by Natwest! Is this normal!!??

Update. Sent SAR regarding A/C and Mastercard last week via recorded. Statements arrived this morning..only had statements back regarding the Current A/C though. Hopefully the Mastercard stuff will arrive shortly... Going to send the Prelim off with table of charges but just noticed a default notice fee. Can i reclaim that too?

Originally Posted by yourbank

Yes you can

Cheers yourbank. Will send this off today. Just waiting for the post to arrive for those Mastercard charges now.....

Prelim sent with table of charges. Still waiting for the Mastercard stuff though....

Update. A/C Prelim letter giving the standard bog off approach so lba off soon.

Mastercard info back though A few questions...
When i recently reclaimed with Bcard they paid up pretty quickly. I was advised not to reclaim interest however as they would just prolong things and that they would put on interest anyway (which they did:grin:).
Do the same for Natwest?
Also, how are Natwest in terms of paying out on thier CCds. As good as Bcard or will they try and drag things out to court?

Any opinions appreciated

Originally Posted by yourbank

Natwest/RBS usually pay up after 3 letters on credit card claims

Nice Prelim off for that soon. Do you reckon i should put interest on as per the above post or just leave it? And will they add on interest anyhow ala BCard?

Tidy. Will get down to it and keep updating. Cheers YB

Right. £314 in charges plus interest=£391.90. Prelim letter going off on Monday recorded delivery!

Just a quick question regarding the Mastercard.
In the stickies, the address for the Prelim letters is in Edinburgh. This address seems generic for A/C and Ccard's. However, the response i had for the Mastercard charges was from Credit Card Services in Southend on Sea. Just wondering whether the Prelim should be sent there instead of the Edinburgh add?

Originally Posted by yourbank

Southend on Sea

Nice one YB

Mastercard Prelim sent recorded. Am sitting on the lba regarding the A/C but will be going off when i have 5.