Thread: Nationwide Credit Card PPI help

Hi All,

I apologise if this thread is a replica of another, i did not see any through the first few pages!

I need some advice..

Ive had a Nationwide credit card for almost 5 years, recently and quite unknowning i picked up on 'Payment Protection Insurance' on my bill to my own fault i never really monitored my statements. I was completely unaware of this and called Customer Services to enquire to when it became active. I was informed from the start when i first activated my very first card! i challenged this and was told that the matter would be investigated and my first application would be located!

This initial call was on 11th April 2009. I was told by customer services that the PPI would be cancelled and a confirmation letter would be in the Post. I was informed that The april payment of £22.00 and May's would be refunded indefinately when the letter was received back to themselves. No letter was received within a week and so i contacted them again and finally got one which i returned.

I monitored my credit card statement and saw that June's PPI was refunded but not april or may. I then contacted Customer services 2 weeks ago and was told that there were Notes on the account which could not be disclosed and that i would receive a call back within 48 hours (this was monday 29th June 09. Nothing was heard and so around the 5th of july i called and again was told it was being investigated. I demanded to talk to a supervisor and one wasnt available, so again id receive a call back. Ive since contacted them 7 times and been fobbed off with a call back but never hearing anything!!

I am finding this situation so stressful, they are quite happy to contact me if i didnt pay enough money a month but when i need something, i get fobbed off with "were call back within 48 hours" and never hear anything.

What should i do? i really feel like making a complaint

Thanks

Chris