Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
My claim with Smile started on 15th June 2006 when I sent my DPA letter. I finally got my statements on 18th July 2006.
Letter requesting refund was sent recorded delivery on 19th July 2006
Received a response saying it was being looked into on 24th July 2006
14 days was up yesterday and I tried phoning and got fobbed off left right and centre.
Sent lba letter recorded delivery yesterday and received a phone call this morning from a patronising a**ehole in the complaints department who told me that they have 8 weeks to deal with the claim and it wont be looked at until the 21st August at the earliest - apparantly they are very busy . Anyway I told him that this was not good enough and that they have 14 days to comply with my letter before I issued court proceedings and they would have to incur the court costs added to my claim. He told me i wouldnt get the court costs back (yeah right!!!!!) He then told me to go ahead and take them to court in an 'i dont give a damn' attitude!!!! Okay then mate I will (after the fourteen days obviously) This man obviously didnt like dealing with a woman either. He asked on various occasions to speak to my husband and wouldnt deal with me. The account is a joint account??????
What is it with these banks now!!! I was told by one member of staff that she wished that customers would not try and get them to work on given timescales . Sorry but thats what they do to us!!!
Rant over - wish me luck - I need a new boiler and this 610 quid could really ease the pain!!!
Just logged onto my bank and noticed that I had a secure message from 'manager' sent today. I said :-
Hello Mrs Larke
I'm sorry about the delay in replying to you.
I can see that you've spoken to my colleague Nick regarding this matter. As he confirmed during your conversation we will review your complaint and issue a response by August 21st.
I'm sorry if you feel it's necessary to pursue this matter further before that time.
Regards
Alex Hope
smile Complaints Team
It seems like they dont care about people claiming now then. I really thought they would have backed down and refunded me by now???
Tilly V Smile
letter recorded delivery yesterday and received a phone call
. Anyway I told him that this was not good enough and that they have 14 days to comply with my letter before I issued court proceedings and they would have to incur the court costs added to my claim. He told me i wouldnt get the court costs back (yeah right!!!!!) He then told me to go ahead and take them to court in an 'i dont give a damn' attitude!!!! Okay then mate I will (after the fourteen days obviously) This man obviously didnt like dealing with a woman either. He asked on various occasions to speak to my husband and wouldnt deal with me. The account is a joint account??????
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