Thread: Received someone elses statement

Apologies if this is not the correct place - its my first post.
Just received this months statement from A&L together with a letter stating how safe and secure Santander are going to be !!!
Well I got my statement page 1 but found that page 2 was not mine! So where did my page 2 go?
Amazingly this other person lives in my town. I know his name, address, account number, ID number, where he works, which pub he frequents etc etc...
I rang A&L and they are going to "look into it" and get back to me!
Advice on how to proceed would be much appreciated. Thank you

HI Saint Ander
I used to work at the A&L Head Office in the Customer Services team (Ie a Complain handler).

Believe it or not, I have heard of several of these situations happening whilst i was there. If you complain to them, you'll get a lovelyletter back (not a template letter whatsoever ) thanking you for your honesty in returning the statement, they will ensure it goes to the correct person.. and that it was a fault in the dispatch plant, where they didnt go through the separation rollers properly, hence you got the 2 consecutive ones off the printer ..

IMO, you should mail it to the person it belongs to (not the bank) with a covering letter saying it was enclosed with yours, and that you appreciate the Bank has Breached their rights to privacy under the DPA, and that you are making a complaint to the bank & suggest they do also!

You may well get a 'goodwill gesture' for your honesty, and the person whose statement it is, will get one too.. to stop them making a complaint higher up the chain