Thread: Black Horse missold ppi

Hi, Batman.

I'll move this thread to the appropriate Forum.

Regards.

Scott.

OK managed to speak to them and they tell me that a letter was posted on 24t June rejecting my claim, what do I do now. Yesterday 10:24

I would go down this route it is a long slow route but usually successful.

Letter templates here..

Full SAR for ppi and also here..

Data Protection Act 1998 - Subject access request

and be sure to ask for these:

You can be specific with what data you request although the Subject access request is really asking for everything. The Statutory fee is £10.00 Postal Order is fine but keep the details of the number for future reference. Send all correspondence by at least recorded to be signed for so you can track delievery through Royal Mail.

The things you should get from a Subject Access Request are:

True copies of your Consumer Credit Agreements (CCA) with the terms and conditions that were applicable to the agreement at the time the loan started.

Copies of all your statements.

Copies of all correspondence with regard to the loan, letter, fax, transcripts of phone calls or transcripts of phone calls, or other notes taken by them during the calls.

Also be specific in your request for full disclosure on any PPI added to the loans this should be identifiable on the CCA.

Specifically request the needs and wants/Customer duty of care questionnaite which should have been completed at the point of sale. This questionnaire should be filled out by the bank advisor to ensure all the relevant questions have been asked to ensure the product is fit for purpose and suitable to your needs. See this as an example.....

When you send your Subject Access Request you should ask for evidence of the questions asked at the point of sale.

Please see this link for an example:.....http://wwwa.mbna.co.uk/insurance/files/CP0608_INSU_MB_LP_S.pdf


The data requested should be data in any format that their organisation uses for filing, electronic, paper, microfiche, CD, Floppy, Magnetic tape.

Please have a read through the following links for further information.

PPI - Some Notes for Claimants..

For claims before 2005 and the FSA ruling from which campaign
How to tell if you’ve been mis-sold PPI

Quick check: were you mis-sold? - How to tell if you’ve been mis-sold PPI

Another useful site to help you reclaim missold PPI UPDATED 16 JUN 08
Reclaim your PPI premiums - payment protection insurance | This is Money

This is a little snippet from the above link....
Quote:
Can I reclaim on any PPI policy?
Your claim for compensation is dependent on when you took the insurance. PPI sales only came under the jurisdiction of the FSA on 14 January 2005. Any sales made before then are not covered by the latest rules.
However, it may still be worth complaining to your lender if you feel you have been mis-sold. If you bought before January 2005 it is likely that they will have been covered by a previous regime of rules. This means that the Financial Ombudsman Service will be able to consider these complaints. If you took PPI after January 2005, your claim is subject to the latest rules.
All of the above and more in this sticky at the top of the forum.

links

It's a lot of reading but some useful stuff in there[IMG]file:///C:/DOCUME%7E1/Owner/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image001.gif[/IMG]

Hope this helps
Homework first

Then claim your money back]

aa

I would just go ahead with what Alanalana suggested.
It doesn't do you any harm to send off the SAR now, and it does put you in a stronger position to proceed with your claim.

Send off the S.A.R now, If you know they've refused your claim then there's not really much point in waiting to hear that officially.
Your next step, if you are planning on continuing, would be the S.A.R anyway, so get it done now and cut out some of the waiting time. You've got nothing to lose (except a tenner).

The longer they delay the response the longer they've "fobbed you off for", eventually they're hoping you'll get bored and forget it.
Sending off the S.A.R will move your claim up to the next level and at least show Black Horse that you do mean business.

Hi batman

My OH and I have had similar experiences with Lloyds TSB over PPI rebates/refunds. On two separate occasions they sent us each a letter rejecting our claims and offering us a 'more favourable pro rata' rebate than that which they say they applied to our loan balance when we cancelled the PPI.

We refused this on the grounds that we wanted a full refund as the PPI was definitely mis-sold. They claimed not to have received our letters responding to their 'refund' offers, which they say were sent to us on certain dates which didn't tally with any such letters we had received. They told us if we didn't respond within 7 days they would consider the matter closed.

All our letters have been sent recorded delivery and we know they did receive our responses, so we sent copies of the electronic proof of delivery from the RM website. At this point OH and I each got an identical letter saying they were not yet ready to give a final response and made no reference to any previous correspondence.

I firmly believe as sleepz says, that they use these tactics to fob us off in the hope we will just give up and go away. Some of the tactics they have used on our other old loan accounts are unbelievable The longer they can fob you off, the longer they feel they are winning - but they won't win in the long run - they will be charged by the fos for investigating each complaint and as the FOS are currently upholding up to 90% of PPI claims, chances are yours will be one of them! You just need to prepare yourselves for a long wait as the FOS has a huge backlog which is growing by the day.

We have now passed four of our six LTSB PPI complaints to the FOS as we were getting nowhere fast with the bank.

I personally wouldn't accept the pro rata rebate - if it's anything like those we were offered it is peanuts compared to what they should be offering you.

Good luck!

Regards,

Landy x

Originally Posted by batman1956

Finally a reply. Black Horse do not accept that the policy was mis sold but "as a gesture of goodwill" they are offering a more favourable rebate. My thoughts are that they know what the score is but my wife is worried that we will lose out by rejecting the offer. Advice please

I would only accept a gesture of goodwill if it comes via the fos I was offered a gesture of goodwill and turned it down as they refused to add on the 8% statutory interest. I then complained to the FOS and got the interested added my refund went from £2.6k refused to £3.8k accepted.

It just took four months but folks are waiting longer now due to the massive volume of complaints the FOS are dealing with.

The satisfaction also came as each complaint to the FOS costs the bank a £500 fee payable to the FOS.

aa

Cheeky barstewards at Black Horse. We have continued to pay the monthly loan installment less the PPI which was cancelled in writing. Today we have recieved an arrears letter from them basically saying that we are not making the agreed monthly payment and charging us an extra £25 per month for "payment recovery activity charges" Just got off the phone to them and am steaming now but have resolved the fact that the PPI is well and truly cancelled. Phoned the FSA to give them the information re the extras the theiving t***s have tried to get and am happy to find that our file has been allocated to an adjudicator. By the time this is finished they will owe us an absolute mint. Where do they get off?

I have just realised that Black Horse are registering a default because they say that our monthly payment is not being made in full. This is because they are still expecting the PPI payment for the policy which has been cancelled 3 times in writing. They say that they have not had the signed legal form back from us which they have not sent to us. They are also adding a £25 collection activity fee every month. Our monthly payment without PPI should be £175 ish we are paying £200 and they are taking the p*ss. On top of this they are now refusing to honour our payment holiday of 1 month per year. This lot are the lowest form of life with the brain capacity of an amoeba.

Just my take on this but send them a letter before action....explaining exactly what they have done...and in respect of your adverse credit information that they have mistakenly placed you ak them to remedy within 7 days. If they don't then take them to court...