Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



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Thread: Worse service

  1. #1
    K.K K.K is offline
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    Default Worse service

    Hi guys,
    I got sky package on 6th Nov 2008 from Sky office.I wasn't told about private engineer or sky's engineer.I got a call and text later to confirm to pay the engineer €30 but when he came he asked for extra €80 for fixing sky up on the wall for not catching signals.And next day he brought another guy to help him out and i paid him,all.He swithched on Tele but it wasn't catching up signals.I asked him he said wait for 4,5 hours it will come up.I asked for receipt of payment,he said you will get from Sky.Since that day I'm waiting for channels but no channel comes up
    I called sky office thousand times but they say I'll have to pay extra charges to engineer because he was from some private company.Even I didn't know that we can be sent private ones without being informed.
    Now,why do I pay extra charges,again,while i paid already and got nothing.
    So,i've decided to cancel sky and to be surprised sky representative in cancellation dept gave me address to cancel my package and didn't try to solve the problem.
    Well! THIS IS,HOW SKY IS LOSING ITS CUSTOMERS


  2. #2
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    Default Re: Worse service

    Hello and Welcome, KK.

    I'll move this thread to the appropriate Forum.

    Regards.

    Scott.

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  3. #3
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    Default Re: Worse service

    many paper and leaflets you recevie through the doors advertise sky but they are independant engineers so you have called them to set you up.

    Why do you just not phone your installer to come out?

    ida x

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  4. #4
    K.K K.K is offline
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    Default Re: Worse service

    i called that company who came to install my sky but they say same thing that i'll have to pay again because it's engineer's charges


  5. #5
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    Default Re: Worse service

    no, you have 12 months warranty on your install and have to adhere to it so they cannot charge.

    Ida x

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    Default Re: Worse service

    Ida,

    The poster is using the Euro symbol in there text so I don't think they are from UK so the rules and regulations may be different where they are.

    PF


  7. #7
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    Default Re: Worse service

    It's still the same for ROI for sky installs

    ida x

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  8. #8
    K.K K.K is offline
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    Default Re: Worse service

    yes,it's all same and is free for 1 year but only with sky's engineers.Isn't this odd that customers get sky without knowing that engineer isn't from Sky's,it's a private one.Even it's private one what about that money we paid for getting service but didn't get any thing



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