misreprsented goods/price?

**speedtouch** · 1st July 2009 05:10

I have puchased a handbag from department store website - it was shown as £345 reduced to £240 (it did not say waht percentage reduction was offered but most of the bags had similar 30% off) - when the bag arrived the price tag was attached which read £265 so I feel as if i haven't got such a bargain and feel a bit mislead. should i just return the bag or can i ask for 30% off the price label on the goods? Store is House of Fraser.

**BankFodder** · 1st July 2009 06:37

Have you got the original label which says that it is reduced from £345?

Also, it may have been £345 and then reduced and then further reduced.

If you are right then I think that they probably have used misleading price indications. This used to be a breach of the Consumer Protection Act 1987. It either still is or else the controling regs may have changed but misleading price indications are not permitted - and may even be a criminal offence. At the vey least, it is contrary to CPUT icon

You need to understand the full story before you go any further.

**speedtouch** · 1st July 2009 07:04

thank you for your quick reply.

i bought the bag on their website - the price of £345 was published on the web page, then crossed out with the discounted price alongside.

when the bag arrived it had the original tag with price of £265 with no amendments or reduction ie that was the only price on it.

**beetlebug1** · 1st July 2009 17:31

hello

i would contact house of frazer and speak to someone in customer service, i have phone to complain on occasion and have always found them very helpful

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