Thread: Orange Customers Beware

Been with orange since 2002. Knew their customer service was hopeless from previous experience, but this time they have excelled thmeselves.

Received letter from Orange saying our current package was no longer available and after 30 days of date of letter we would be automatically transferred to new package at 30% price increase. This legally translates as Orange have cancelled our contract. Incidentally Orange even broke that bit of contract as they hadn't given us 30 days notice if you count postage time but 26 days.

Contacted Orange same day to tell them we didn't want the new package and would be moving to new provider. Eventually received new MAC code and moved provider on June 1st.

But Orange insisted we had to pay them for 30 days notice from date new provider informed them they now had the MAC code, so they wanted payment up to July 2nd.

None of the customer advisors in the Indian Call Centre seemed to realise that as Orange had effectively given us notice, normal cancellation procedure didn't apply. Otherwise it meant we had no choice but to pay the new tariff from a timing point of view.

After legal threats, Orange complaints dept realised the error of their ways and have offered a full refund. They also wanted to charge me another month past that, but think that is just a mistake of their poor administration system..

I've also made a formal complaint to Trading Standards, who will be looking at this as other less informed persons might just pay the extra 30 days.

Shoddy shoddy business practice and very inefficient advisors who only seem qualified to read script from a screen.

Avoid them like the plague.

got to admit had the same sort of issue.
i at the end of an 18mts contract wanted to go payg with them.
phone and was told it would take 30days for a require new sim to be delivered with the same number, however contract was was not continued and indian said closed it.
got a bill for 2mts at old contract rate 3 weeks later, equated to one month on re-occuring contract and i month notice i had to serve because i was cancelling.
next day got new sim in post.
phoned to activate it.
whilst on phone they asked why i was activating a new sim, told them story of cant use old sim, must have a new one from indian.
comment was 'i wish people would learn to follow scripts properly' by operator.

got the two months rebill cancelled and a £15 credit as a sorry!

dx

Goto o2,
Uk customer services much better and they don't seem to pass the buck.
Not with me anyway.

Regards: Like-Im-Being-Ripped-Off