Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
My laptop is now 16 months old. It broke after 11 months and was repaired and broke again 2 weeks ago outside of the warranty and outside of their 3 month guarantee for repairs.
I am aware of my rights regarding the SOGA and PC World are currently processing my engineers report.
What I am wondering is - if anyone has been given a refund or voucher from PC World after their warranty has expired, do they generally get a refund of the amount they originally paid or do they give you what they consider the laptop to be worth now?
I believe they'll give you a refund based on the cost of buying an equivalent spec laptop, minus some money for the use you've had of it, in vouchers. They should also send you a cheque for the cost of the engineers report.
But it tends to be a little different in each case so don't quote me on that.
I work for DSGi plc
(aka currys, pcworld, dixons)
Anything said by me, are not the opinions of CAG and are mine alone. I have nothing to do with the legal system in any way, the majority of my information will reflect a common sense approach.
So please seek advice from a professional if in any doubt.
PC World Refund - do they give full value?
and PC World are currently processing my engineers report.
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