Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)



Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE
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  1. 29th June 2009 23:09 #1
    mumto5 mumto5 is offline
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    Angry Argos - Very Annoyed Customer Please Help

    I redecorated my daughters shared bedroomed and spent weeks saving for new furniture for them. I bought them a double wardrobe and 3 chest of drawers costing me a little under £450 , ok so no great amount but it's a lot for me. They look fantastic as very girly pink! BUT THEY COLLAPSE !
    One set of drawers completely gave way and sliced all my 6 year old daughters arm!
    They are flimsy and do not hold much but to just collapse when you open a drawer is not only annoying but very dangerous.
    I bought them either just under or just over a year ago purchased on credit card - is there anything I can do?

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  2. 29th June 2009 23:14 #2
    callumsgran callumsgran is offline
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    Default Re: Argos - Very Annoyed Customer Please Help

    Were they flatpacked?
    Did you put them together?

    I QUESTION THEREFORE I AM!!

    Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you!


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  3. 29th June 2009 23:20 #3
    mumto5 mumto5 is offline
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    Default Re: Argos - Very Annoyed Customer Please Help

    Yes they were flat packed and my father put them together - they were fine for the first few months but after the drawers etc had been pulled open and closed they just started to loosen , we had hammered all the wooden paegs back into place time and time again and tightened all screws many times but they just loosen.
    The accident happened when my young daughter went to get an item of clothing out of one drawer it opened then the drawer above it fell and the two above also fell so all drawers came tumbling down on her arm.

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  4. 29th June 2009 23:54 #4
    callumsgran callumsgran is offline
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    Default Re: Argos - Very Annoyed Customer Please Help

    Write a letter of complaint to customer service and explain what happened
    If possible get a doctor's report to send with it
    This shouldnt have happened after a year, indeed at all!

    I QUESTION THEREFORE I AM!!

    Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you!


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  5. 30th June 2009 00:00 #5
    dx100uk dx100uk is online now
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    Default Re: Argos - Very Annoyed Customer Please Help

    then you read the tiny print on another piece of paper that says, use wood glue on all pegs & never use an electric screwdriver to assemble this product.......i wonder?
    had this with do-it-all a few years back.

    even had the cheek to say, well you obviously have not read the warning and general assembly instructions in the back of our catalogue.

    still got me money back!

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  6. 30th June 2009 19:31 #6
    blitz blitz is offline
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    Default Re: Argos - Very Annoyed Customer Please Help

    Make sure you see a doctor, either send a letter to Customer Services or if you want try to take it back into store. If you do go for the store option demand a HAZNOT form be completed due to injury.

    I am happy to offer helpful advise in many consumer problems based on my retail experience. I do not represent any company, and any advise I do offer is my opinion and how I understand the law. I have no authority to create any terms for any company I do work for and will just nudge you in the right direction without breeching their trust.
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  7. 30th June 2009 20:26 #7
    JonCris JonCris is offline
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    Default Re: Argos - Very Annoyed Customer Please Help

    Quote Originally Posted by blitz View Post
    Make sure you see a doctor, either send a letter to Customer Services or if you want try to take it back into store. If you do go for the store option demand a HAZNOT form be completed due to injury.
    & don't take no for an answer as they'll probably claim it only applies if the injury occurs IN store

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  8. 30th June 2009 20:41 #8
    mumto5 mumto5 is offline
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    Default Re: Argos - Very Annoyed Customer Please Help

    with much thanks x

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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE