Help with EON final bill even though mum is with British Gas **WON**

**Blondmusic** · 28th June 2009 19:56

I hope i have posted this in the right place.

My mum is worried sick about a final bill she has received from EON even though she has never had her gas supplied from them.

My mum is a British Gas prepayment customer and always has been. She has always had prepayment meters in her house as they were there when she moved in 8 years ago!!

They have asked for £105 immediately or they will fit a prepayment meter into her house.

Can anyone help as i have promised to deal with this for her.

I can post up the Final Bill (minus personal details) if it will be any help.

**pelham9** · 28th June 2009 22:52

She should write to E-on recorded delivery. You can do the writing so long as she signs it. Keep a copy.

saying

a) she is a customer of British Gas.

b) she already has a prepayment meter.

The computer systems of the utiities are of poor quality and this kind of error on there part is not uncommon.

Best to write as ringing customer services can increase the muddle and you just may need to show in the future that you have put them in the picture

**Blondmusic** · 29th June 2009 13:02

I will write the letter and get her to sign it and send it recorded delivery. Thanks. I will keep this thread updated.

**Blondmusic** · 29th June 2009 13:09

OK. I have come up with this letter. Is this ok?

Dear Sir/Madam,

Thank you for your letter dated 22nd June 2009.

I must admit I am rather bemused at your request that I pay a final bill to your company as I am a customer of British Gas and have been for many years.

I have always had prepayment meters in the property I am living in order to pay for my gas and electricity in advance. As a result I have never received a bill regarding my fuel usage.

I would now like you to amend your records accordingly as I am not a customer of your company.

Yours faithfully,

**sam614** · 29th June 2009 14:08

what about this

In receipt of your letter dated

I have to admit that I am quite concerned to receive this.
as a customer of british gas,of which I have been for many years with prepayment meters in place.

I can not comprehend how there could be any outstanding balance on my account,
and as I have never been a customer of yours.I would respectfully request that you re contact myself with a more detailed account of your reasoning into your claim.

SAM

LOWELL DETESTER

**Clare_L** · 29th June 2009 18:07

What I would also add is your meter serial number as the will be able to see straight away that your mother is not responsible for the meter they are billing you for. Have you checked the meter serial number on the bill to see if it differs from your meter?

**Blondmusic** · 29th June 2009 21:22

There is no meter serial number on the bill at all just an account number at the top. I will post it up off Photobucket.

**Blondmusic** · 29th June 2009 21:49

Ok. I have edited out all the personal details. This is what my mum got a few days ago.

**Blondmusic** · 29th June 2009 21:50

Here is side 2.

**Blondmusic** · 29th June 2009 21:51

Originally Posted by sam614

what about this

In receipt of your letter dated

I have to admit that I am quite concerned to receive this.
as a customer of british gas,of which I have been for many years with prepayment meters in place.

I can not comprehend how there could be any outstanding balance on my account,
and as I have never been a customer of yours.I would respectfully request that you re contact myself with a more detailed account of your reasoning into your claim.

SAM

LOWELL DETESTER

I will amend the letter tomorrow and will post it up for you all. I am to tired to do it now!!

**pelham9** · 30th June 2009 12:39

I would never pay a bill from a utility company that does not show the meter number so that I can check.

Yes do include your actual meter number in your letter.

I am afraid that this kind of error is generated by poor computer systems.

**Blondmusic** · 30th June 2009 14:37

Ok. I will. I'm too busy today so it is a job for tomorrow when i should be taking it easy. I will give my mum a call and get her to give me the meter serial number. Thanks everyone.

**Clare_L** · 30th June 2009 17:16

That is a reminder and unfortunately all the details would be on the original bill that they should have sent out, or shouldnt have as the case may be. Once you have located your meter serial number, contact National Grid who will be able to confirm who your supplier is and you can then clarify this to Eon in your letter.

**Clare_L** · 30th June 2009 17:16

By the way, is it addressed to your mother or to the Occupier?

**Blondmusic** · 3rd July 2009 11:30

It s addressed to my mother. I have spoken to her this morning and she said she used to have electricity with EON but never gas.

**pelham9** · 11th July 2009 08:28

That is a reminder

Why exclude vital information from reminders on anything else they send you?

**Blondmusic** · 23rd July 2009 12:54

Time for an update. I sent them a letter disputing the bill last week (they received it on the 15th of July according to Royal Mail) now my mum has phoned me this morning and told me she has got a letter from debt collectors icon

asking for the money.

My mum is coming over today so i can scan and post the letter up on here for everyone to have a look at.

**Blondmusic** · 23rd July 2009 15:10

I have got the letter off my mum and it is from Utility Debt Services. It is printed on RED paper.

I am sending the Account in Dispute letter after some amendments.

Here is the letter my mum got.

**Beck1968** · 23rd July 2009 16:07

Look it's all good, don't worry

your mum has been living there 8 years with prepayment meters

they have sent a bill & you set them straight

now they send a threat letter..................

It is up to them to PROVE the debt

remember threat letters are just threat letters

YOU & MUM have nothing to worry about

P.S.................... UDS are part of E.ON

**Blondmusic** · 23rd July 2009 16:13

Thanks. I have amended the account in dispute letter for my needs and am sending it recorded today!!

Thread: Help with EON final bill even though mum is with British Gas WON

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