Thread: Claiming Charges on Closed Accounts - is this possible

Hi everyone,

My Daughter had four accounts with GE Money, 1 - Top Shop, 1 - New Look, 1 - Burtons and 1 - Dorothy Perkins.

They have all been paid and closed for about 2-2.1/2 years can she still claim back charges and if so how do we go about it. She has account numbers for 3 of them but they wont provide her with the New Look Acount Number they say she has to write for that number (dont know why they would give her 3 over the phone, but declined to give her the 4th one.

Any pointers, directions, comments would be greatfully received from anyone.
Cheers
afw

Originally Posted by 24233513afw

Hi everyone,

My Daughter had four accounts with GE Money, 1 - Top Shop, 1 - New Look, 1 - Burtons and 1 - Dorothy Perkins.

They have all been paid and closed for about 2-2.1/2 years can she still claim back charges and if so how do we go about it. She has account numbers for 3 of them but they wont provide her with the New Look Acount Number they say she has to write for that number (dont know why they would give her 3 over the phone, but declined to give her the 4th one.

Any pointers, directions, comments would be greatfully received from anyone.
Cheers
afw

Easy peasy ,Do a data access request for all the information/charges held on yourselves , cost £10 plus recorded delivery , see template letters on this site for full instructions .

I originally sent my SAR to Sarah Wainwright back in March of this year & am still waiting! Have had to involve ICO to get GE Money / Santander Cards Uk to even acknowledge the letter that was sent, at present they have been given 4 weeks to comply with my request. Don't know if others have had trouble with them but, i have found them to be less than helpful, but i am made of stern stuff & i will continue to the bitter end

subbing

Hi everyone
Letters to GE Money for SAR sent last week, hopefully, we will get a reply.
Yes...sallysas enough was enough they have got of lightly for years robbing innocent people lets see if they like a taste of their own medicine....and boy do I hope it leaves a very nasty aftertaste when we are all finished with them....give them something to remember us with.
Enjoy the rest of the weekend, hopefully weather will keep hot until at least monday.
Cheers
afw

Sent Subject access request away to GE Money received them 6/7/09 if my calculations are correct we should have had a reply by 15/8/09 (40 days)and surprise surprise there is no replies.
Not sure what to do now...do We just sit and wait or do we report to ICO
any guidance appreciated.
They wont be wanting to part with the info as my Daughter has massive charges on these accounts and because these accounts are all clear and paid they wont want to pay any monies out on them.
But will we give up....no we wont.

Sent Subject access request away to GE Money received them 6/7/09 if my calculations are correct we should have had a reply by 15/8/09 (40 days)and surprise surprise there is no replies.
Not sure what to do now...do We just sit and wait or do we report to ICO
any guidance appreciated.
They wont be wanting to part with the info as my Daughter has massive charges on these accounts and because these accounts are all clear and paid they wont want to pay any monies out on them.
But will we give up....no we wont.

After my request for a SAR was not sent back i sent off a lba to Santander Cards UK ( Send registered ) giving them a further 7 days to comply, if these 7 days pass without your request being complied with then a formal complaint to the following organisations - fos, ICO, FSA, BBA & Office of Fair Trading. When you send a complaint also include copies of the letters requesting SAR, LBA & also proof of postage. I have attached a template that was kindly sent to myself by a fellow Cagger.

Many thanks for your advice do oyu have any links to a letter before action I have seen one somewhere on the forum...but cant seem to find it.
Any caggers out there who can point me in the right direction for a letter before action regarding non-compliance of SAR.

Also the SAR letter I sent were to GE money as they were the creditor at the time I notice that you sent them to Santander do you have an address for the.

I would be extremely grateful for any help with these plonkers.
Cheers
afw

The attached is a copy of an lba that i used. This was sent to Sarah Wainwright, Data Protection Administrator, PO Box 700, Leeds, LS99 2BD, but i DID NOT get any joy from this address so i then complained to various financial organisations ( ICO etc ) & recieved a letter from The Complaint Resolution Team, Santander Cards UK Ltd, Capital House Unit A, Bruntcliffe Way, Morley, Leeds, LS27 0JG. Hopefully this will help!

Hi folks

Update on my daughters requested SAR to GE Money/Santander

Sent 1st SAR request to GE Money on the 2nd July they received 6th july 09. - No Response

Sent 2nd request to GE Money and Santander on the 19th AUgust 09 they received 24 August 09 - No Response.

Sent 3rd Letter - letter before action to Santander 7th September 09 received 9th September 09 giving them another 7 Days - still no response.

Could somebody please helpmewith guidance on where I actually start complaints to is ICo, fos or whoever I think GE Money/Santander are starting to play games nowandit is ******* me off asthey owe my Daughter a lot of money for charges on these accounts before she paid them off. They bullied, harassed and pestered her when she was going through a really bad timenow they need to pay back.
ANy guidance would be greatly appreciated.
AFW

Would this be the same way in Scotland, I was thinking more of the ICO or fos to start with as my hubby is not a well man and my Daughter has gone through a really bad split with partner and left her to get on with it financially and i think the court route would take up more of my precious time yjay really needs to help them through this bad time.
Cheers
AFW

24233513afw - This is a letter that i sent to complain, an identical letter was sent also to the various financial institutions at the bottom of the letter aswell. Fill in the sections in Red & amend to suit.

Hi Folks
Eventually today my Daughter received her SAR from GE Money (now Santander) they have provided her with 6 years of statements but a hell of a lot of statements missing(not sure what to about that) also they have stated in their letter they can't provide herwith the missing statements.
Also they state that 1 of the accounts was paid off and closed before 2003 but this isn't true they were all paidoff July 2007.
I have already reported them to ICO for non-compliance but will need to try and estimate charges and PPI for the missing months - is she allowed to do this. After all they can'tsupply the statements so what proof do they have.

Any pointers would be greatly appreciated.
AFW

Hi folks

Info in the above post #17 has got us bamboozled, I have tried to cut is down a bit in this post please can someone help us......

Can anybody help with what road do we go down now. GE have sent my Daughter her SAR h(eventually) however they state that they do not have any info for 1 of the accounts ( saying closed before 2003 we cant remeber but dont think it was aslong as this).

They have sent statements for the other 3 accounts however there is a lot of statements missing.

We have already reported non compliance for the SAR to the ICO (just last week the day before twe received the SAR) as we applied for the SAR in July 2009

1. Do we contact ICO and tell them they have sent SAR but not complete ?
2. Do we estimate charges on the satements they haven't provided ?
3. GE Money also state they can not provide us with Default Notices?

Any help would be greatly appreciated.
Cheers
AFW

Hi
Received statements. Calculated Charges, do we send request for charges to Sarah Wainwright or to different person for GE Money.
Also CL Finance had been assigned this debt so do we claim them or GE Money/Santander.
Cheers

Originally Posted by 24233513afw

Hi
Received statements. Calculated Charges, do we send request for charges to Sarah Wainwright or to different person for GE Money.
Also CL Finance had been assigned this debt so do we claim them or GE Money/Santander.
Cheers

subbing, as I also wish to ask the above question.....in addition:

My situation is that the debt has been 'absolutely assigned' (as per the usual CL Finance assignments noted in many places in these forums) and my understanding is that if the debt is absolute, as CL leads one to believe in their letters, then it is them to whom the claim is made?

Can anyone out there confirm this for 24233513afw and me?