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This is my first post here, so I appologise if its in the wrong place.
I run a small internet business, and import stock from USA. Unfortunately my supplier tends to send these to me as samples with little value - not anywhere near what I've paid for them! and I don't buy samples.
After numerous emails asking them to send them properly they still arrive as samples.
What can I do to keep myself right? Can I phone up customs and tell them the true value of the package and ask to be charged VAT and Import tax?
Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you!
Finding another supplier is not an option. Suppliers of what I sell are hard to come by, which is why I have had to go to USA. Both my current suppliers do the same thing.
If you can't do it yourself then you will need the services of an import management company to do the sourcing for you.
Take a visit to WH Smiths, they will have a list of all U.S. newspapers and magazines available for purchase. Pick some you think may be helpfull and order them, then you can read the advertisements etc; and see if there is anything in them to help you without the use of a management company.
You only other option is to visit the states and do your own sourcing.
Just as callumsgan says above - you need another supplier.
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They probably think they are doing you a favour - but Customs staff are not stupid, and if you recieve a substantial amount of 'samples' from the same supplier they will most likely confiscate because of the misleading declaration. It might be easier to email the supplier and advise them you will not be responsible should customs impount the goods due to their practice of mis-describing the contents.
Is there nothing I can do from my end? I would like to keep my current suppliers as they are hard to come by. I like the quality and the price, but I just want them to post the stuff to me legally.
Can I not just phone up customs and declare the right amount or something?
Think about it - if this service was offered, how many would try the other tack. "I know it says $200 but it is only a Sample!". There are legal obligations on the sender to declare honestly, if they don;t and customs decide it has been mis or under described they add the fee they believe is correct, plus an addition for the temerity of trying to fool them - alternatively it is returned or 'lost'.
I don;t think it unreasonable to make an issue of this to your suppliers - find out who is at the top of the tree and tell them!
Help with importing stock for resale
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