Out of Warranty TV advice please!

**FerretloverUK** · 27th June 2009 22:52

Hi all,

I hope you can help me.

I bought a 37inch LG tv brand new from a shop online 18 months ago.

I have complained to them as between 2-4 hours the screen goes black! Sometimes the sounds stays on but sometimes it goes off too..

It doesnt go into the standby mode but green light stays on. its very weird.

The shop advised me to speak to LG. As the warranty is for 1 year I am out of warranty but surely there is a major fault with my tv and i can get it repaired or replaced free of charge as tvs should last more than 18 months!!!

Please help!

Thank you

**dx100uk** · 27th June 2009 23:10

you have ofcourse re-seated the scart lead at both ends
i'd take it out and turn it around, both of these faults are common with a scart lead that gets angled half out the socket.

anyhow.
yes you should query this,and the being out of warranty makes no diff,
it should last a resonable time acording to SOGA icon

, typically 3-5yrs for a telly but don't quote anyone!

what you will actually find is that you will prob have to pay an independent eng to varify the fault.
then LG should repair it & you will also get the fee back.

it might be an idea to browse the net and see if others get the same with this model, cause if it is a recognise manu fault then under SOGO 'unfit for purpose' you should be give a new one.

i'd contact LG..

others will say its the sellers problem, but as its online stuff it might prove easier to cutout the middle man

!

dx

**FerretloverUK** · 27th June 2009 23:24

Thank you for your valuable advice so quickly!!!
I have Sky HD so no need for Scarts (only into dvd player).

Ill contact LG asap and see how I go from there.

**patdavies** · 27th June 2009 23:46

Originally Posted by dx100uk

then LG should repair it & you will also get the fee back.

it might be an idea to browse the net and see if others get the same with this model, cause if it is a recognise manu fault then under SOGO 'unfit for purpose' you should be give a new one.

i'd contact LG..

others will say its the sellers problem, but as its online stuff it might prove easier to cutout the middle man

SOGA

is only effective against the seller; LG have no liability or duty under SOGA to undertake any repair. If they do, then they will want paying and the seller is liable to pay.

FerretloverUK, you have to take this up with the seller - online or not.

**dx100uk** · 28th June 2009 00:12

tnx pat

dx

**FerretloverUK** · 28th June 2009 12:37

thanks very much for your help. ill let you know the outcome.

**FerretloverUK** · 10th July 2009 20:23

they have offered to collect the TV and do a free check...no mention of a repair

**dx100uk** · 11th July 2009 00:43

urm...
smacks of they know something is up with that model then & they know they are on safe ground to be able repair it and get everything done for free of the manu.

the waiting game begins
28days i think.

dx

**FerretloverUK** · 12th July 2009 13:22

do you think i could ask them for suitable material to wrap tv in? im so worried that it will get damaged too

**dx100uk** · 13th July 2009 02:00

typically they send a courier who already has the correct boxes etc
ask if the call or write.

dx

**FerretloverUK** · 19th July 2009 09:47

tv was collected by Courier on fri

**dx100uk** · 19th July 2009 10:13

good
moving fwd

dx

**silverfox1961** · 19th July 2009 10:15

Have you heard of Directive 1999/44/EC of the European Parliament and of the council?

This link will take you to a website which will explain it a bit better:

consumeradvice.net the consumer protection gateway to advice and information

**JHGlover** · 19th July 2009 19:40

http://www.consumeractiongroup.co.uk...ml#post2300997

**ForestChav** · 19th July 2009 22:35

Originally Posted by silverfox1961

Have you heard of Directive 1999/44/EC of the European Parliament and of the council?

This link will take you to a website which will explain it a bit better:

consumeradvice.net the consumer protection gateway to advice and information

It's subsumed in SOGA icon

2003. Nothing new.

**FerretloverUK** · 30th July 2009 00:08

have received email today after chasig saying they want £89 to repair it. i chased & asked what was wrong with tv & they said it needs parts for the power supply & fault with PCB supply. where do i stand in regards of getting tv repaired for free cos surely its an inherant fault & parts like that should last more than 18 months???

**dx100uk** · 30th July 2009 00:43

email from whom the seller or LG?

this should be paid for by the seller under SOGA icon

'inherent' faults are those that the manu recognises are a fault of that model and as such should result in a free replacement/repair. i take it this is not the case.

dx

**FerretloverUK** · 2nd August 2009 20:55

from the seller. they are saying as its nearly 2 years old we need to prove the problem existed from day one of purchase.
we have since been told that the tv was damaged by the courier on delivery to the seller. (corner broken). THEY SAY it was because it wasnt packaged properly. We wrapped as follows; polythene bag around whole of tv to protect it, then loadsa industrial bubble wrap then cardboard outside and corners. THEN... all covered with a whole roll of "FRAGILE" tape. When courier collected we told him it was a tv & to be very careful. The seller stated that we cannot claim from them or the courier as it wasnt in a box!!! It was better packaged than if it was in a box!!! They have also glued the corner back on without our consent.

**dx100uk** · 2nd August 2009 22:00

day one..rubbish!
so they have tested it then?

as for the damage, i wouldn't really worry too much as you should be getting a replacement anyhow.

dx

**FerretloverUK** · 6th August 2009 13:34

all they have told is is that they will charge us 50% of the repair cost, approx £43 as a good will gesture for the damage to the corner of the tv. Nothing mentioned about any replacement at all.
They are adamant & getting snotty with it now saying the component that needs to be replaced is NOT an inherant fault.

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