Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I Have BT as line rental and phone package, and after reading about late payment fees and non direct debit fees, i was thinking to make a claim for it.
I have not SAR'RD BT as i already have info, and after reading the Martin 3030 vs Virgin media i am about to start. No letter have been sent yet.
Is there any reason against it? please be gentle with me.
Thank you for your help.
None, but they'll tell you it is justified, and they've won in court twice already. It may be better to await OFCOM's investigation (and/or that regarding complaints to the EU) and pursure them for a refund once the dust has settled.
BT wins were they justified by poor info/preparation by the claimant?
If so I' ll let it rest for the minute... more pressing matters... with a few "cheeky" DCA.(Thats another story).
Having not been in court, I'd love to say 'yes' to both your questions, but one of them was a Solicitor! In the reporting of one of the cases, the Judge (Recorder, I think) paid particular attention to the fact that the consumer had to be told that the charges would apply. They agreed they had been, but were contesting it as a punitive charge. The Recorder then said that providing it formed part of the T&C 'agreed' between both parties - and BT provide this was the case, he found in favour of the defenders (BT).
Help and advice needed
fees, i was thinking to make a claim for it.
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