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My friend has a credit card with Vanquis. I recently sent off a request for the CCA on his behalf, and he received a reply today. There is no signature or date on the agreement.
So, should the next step be to send them a letter given them another opportunity to send a signed agreement and if not, to close the account. If that is they way forward can somebody guide me to the template letter for this.
So, should the next step be to send them a letter given them another opportunity to send a signed agreement and if not, to close the account. If that is they way forward can somebody guide me to the template letter for this.
M
You can't just ask them to close the account in the light of it being unenforceable! The debt still exists! You either make 'em an offer or it sits there for, what, six years?
Thanks for that flyboy. So say for example the debt was £500 you could offer them £300, or the option of leaving the account in dispute until such time the debt is time barred??
You could if you want offer them a reduced amount as Full and final payment, if not and the account was left unpaid, then it would be time barred after 5 years.
However, if you offer them a reduced payment (as I have done on one account) there is still a noted on your credit file about theagreement/debt not been settled in full. Perhaps someone can expand upon this.
I have had debts written off by reduced settlements arranged by a debt management company which didnt show on my credit file, you should contact the the former creditor regarding this, in future make sure any such deal includes the creditor to mark the debt as settled in full.
So in the letter give them another chance to find the agreement; if they still can't find it, make them an offer, conditional that it is marked as a Full and final settlement. If they refuse let the account become time barred.
One more question. What % of the full amount would normally be seen as a reasonable offer?
Are there any template letters about that would cover that?
No signature on CCA-what should I do next
or date on the agreement.
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Originally Posted by alfied
