Thread: Egg to ombudsman

Hi,
further to me requesting back my PPI from Egg loans I recieved a letter stating that as I had done the application "on-line" there was nothing I could do! So I called Egg and asked how they had come to this.

AS I KNOW THAT THE APPLICATION WAS DONE VIA THE PHONE


Question to Egg:- so the conversation I had with the lady was on line ?
Egg.. we can not see you comming through security on the day of your loan being granted so you must have done it on-line
Question to Egg?:-so you have a marker on me passing security on the internet then
Egg... Errrm Errm we dont know when you come online we just keep records of when you pass security via the phone line.
Question to Egg:- So is that your final reply
Egg... Errm Yes

Advised that that I thought this was a load of tosh so now been moved to the Ombudsman

Any one else with same problems?

As you probably already know Egg have been in trouble for missold PPI - keep us posted on what happens...

looking forward to it ...........

The case forthe Egg loan continues but have just had £800 returned against egg card PPI

I have not recieved a copy of how they got to this Figure yet but they have credited A/c

Spoke with the F/O who helped with case and they advise me that Egg should put the account back to the state it would have been if No PPi was added so they should infact take off the interest each month and re calculate the statements...

any one else had a statement of how Egg calculated the refund?

I have just come off the phone from Egg who now have turned to the Loan that is also with the FO.

I have not paid anythin for some time as this again is in dispute Re PPI they have just said " you need to kepp paying "

I told then that when they pay I will pay, but in the intrim i will advise the FO of the conversation,

Egg .... what do they think we are Chicken ?

Thread moved to PPI Forum.