Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Hi
I would like some advice on this issue from any one who may know.
Ordered a pair of hair straightners from Additions which arrived no problem, few days later they were faulty and I rang to return them. Not a problem with that but was told they would not replace only refund so I ordered another pair while on the phone (this was around 8pm on the 9th). The following Saturday I contacted them as no parcel had arrived to be told they were delivered on the 10th at 13:45 and signed for. I explained that no delivery had come to this address and they promised to look into it.
I have received the refund for the original damged goods but have now just received a letter saying they had confirmed delivery with parcel company and a signature. They will not reveal what this signature is to me but want me to provide proof of signature of everyone who is resident at my address (passport, credit card etc) to eliminate them.
This cannot be right, they wont show me the signature they hold but expect members of the household to send in private documents. What is the position, surely they need to prove delivery? Should delivery have only been to me anyway?
Any thoughts?
Thanks
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Hi
I would like some advice on this issue from any one who may know.
Ordered a pair of hair straightners from Additions which arrived no problem, few days later they were faulty and I rang to return them. Not a problem with that but was told they would not replace only refund so I ordered another pair while on the phone (this was around 8pm on the 9th). The following Saturday I contacted them as no parcel had arrived to be told they were delivered on the 10th at 13:45 and signed for. I explained that no delivery had come to this address and they promised to look into it.
I have received the refund for the original damged goods but have now just received a letter saying they had confirmed delivery with parcel company and a signature. They will not reveal what this signature is to me but want me to provide proof of signature of everyone who is resident at my address (passport, credit card etc) to eliminate them.
This cannot be right, they wont show me the signature they hold but expect members of the household to send in private documents. What is the position, surely they need to prove delivery? Should delivery have only been to me anyway?
Any thoughts?
Thanks
No it's definately NOT right. Don't send them anyones signature unless you send them doctored signatures ie; signature that have been changed or added to in some way so as to differentiate between what is your genuine signature.
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Never phone or accept phonecalls from debt collection companies.
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If so, in form credit card company of non-delivery and get them to instigate a chargeback.
The seller's contract is not completed until you have delivery of the goods. Ignore this nonsense from them about wanting everybody's signatures. Write back with a letter before action stating that you wish the goods to be delivered within 7 days or a full refund.
missing delivery
. They will not reveal what this signature is to me but want me to provide proof of signature of everyone who is resident at my address (passport, credit card etc) to eliminate them.
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Originally Posted by swordman
