Thread: 6 month old charges!

Hi

I'm new here and I'm just looking for a little advice before I go into the bank tomorrow.

I just received my monthly statement. On the bottom, where the charges are, rather than just listing any from the previous month it shows charges back in December, January and May. All in, £130 worth of charges (£25 of this was for this month, so that's £105 of 'old' charges)

I've looked back through my statements. As far as I can see, they've already charged me once.

Why are they charging me again?

And are they allowed to charge me this far after the fact anyway?

Thanks in advance

ND

Originally Posted by Notata Dignum

Hi

I'm new here and I'm just looking for a little advice before I go into the bank tomorrow.

I just received my monthly statement. On the bottom, where the charges are, rather than just listing any from the previous month it shows charges back in December, January and May. All in, £130 worth of charges (£25 of this was for this month, so that's £105 of 'old' charges)

I've looked back through my statements. As far as I can see, they've already charged me once.

Why are they charging me again?

And are they allowed to charge me this far after the fact anyway?

Thanks in advance

ND

THis came up a lot on Moneysavingexpert so I emailed them at the end of last week and here is the response I got:

"Thanks for your e-mail.

We have begun and will continue over the next few weeks to collect charges on some personal banking accounts which were due to debit from January 2009 onwards. The transactions that incurred these charges may have occurred from as early as November 2008.

Customers were notified as normal of any charges incurred and the date they would debit via their statement. However, these charges were not collected on the specified date but are now being collected from accounts.

Customers may call to query any debits from their account on 0845 9724 724. We are available 8am to 9pm, Monday to Saturday.

Regards "

Just phoned them

Boy, they have seriously bad customer service...

Finally, finally got it reduced to £85 from £130. Still not completely happy though, as they admitted it was their error anyway!