Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I'm hoping that somebody on here will be able to help. My mum paid money into her bank account (First Direct) at our local Post Office on 8th June and it still hasn't reached her account. The PO has checked everything at their end and as far as they're concerned the payment went through. First Direct are saying that they can't see anything in the system.
Can anyone advise on who my mum can contact or what either of these institutions should really be looking for?
If customer care can't help, then you can escalate it to complaints
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Yep it is up to PO to demonstrate to you that they processed it correctly! Not just tell you but prove to you. I had this at a Barclays a few weeks ago; the branch assured it gone through, so I said prove it, when they checked with cetral proceesing, no record of it; two days later they found it behind a cabinet, slipped of the desk before being entered. Ask for print out of upload process.
Are you sure you put all the the correct details on the transfer slip?
Pay-in at Post Office gone missing
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