Thread: Who do I claim the money back from?

Hi,

I've had a parcel "lost". It came from the USA & parcel force have admitted it was last tracked at the international hub but they can't find it & have no trace of it from there on. They phoned me a week ago asking for further descriptions of the parcel contents & are supposed to be having another look for it.

I'm now fed up & want to buy a replacement as I've been waiting since 11 May for this parcel. My question is, who do I claim from? Would it be parcel force, paypal or my credit card (paid for by paypay through my credit card).

Thanks,
TC

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Hi

It would be down to Parcel Force as they were the last to have it and their Insurance will cover it.

Ring them and tell them you want to claim for the lost parcel and ask the sender for the shipping note as prof of what it cost and P+P.

I used to work for DHL and they where liable if they lost/damaged anyone's parcels.

Welly