Thread: RBS - No response to DPA Request

Having written to my branch manager requesting charges details using the standard wording for a Data Protection Act request and not receiving any response I followed up with a letter 'reminding' them of my request which I cc:ed to the Data Protection Manager in Edinburgh (address as taken from the RBS website). If I do not hear from them in the next few days I will complain to the Office of the Information Commissioner and request enforcement of my original request.

Could they be ignoring my request because I wrote to my branch manager (by registered post and then delivered to the branch by hand) and only cc:ed the Edinburgh Data Protection Manager? Or is writing to the bank branch manager deemed acceptable?

Thanks,
K

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Hi -- I sent off my DPA request to HO in Edinburgh on 12 July, but not a peep yet. I think I'll fire off a reminder next week: will be so disappointing if this is just tactical stalling on their part.

I got my statements but it took about 3 - 4 weeks, I also included the informal letter requesting refund but didnt receive a response to that until a further 3 weeks