Thread: reply from barclaycard

Hi,

I'll move this thread to the Barclaycard Forum.

Regards.

Scott.

Hi,

The Barclaycard Forum is for any questions about accounts with Barclaycard, not just Bank Charges

Regards.

Scott.

You could send the account in dispute letter if all they have sent you is T&C because thats not what you asked for.

DG

Here you go - amend to suit - if you click on the link in debt collection industry it will take you to various links where you will be able to find all sorts of letters. Sorry my old mac won't let me put a link to it.

Account In Dispute

Dear Sir/Madam

Ref: Account No. ..................

Thank you for your letter of ............., the contents of which have been noted.

You have failed to respond to my legal request to supply me with a true copy of the original Consumer Credit Agreement for the above account.

On ....... I made a formal request for a true signed agreement for the alleged account under consumer credit Act 1974 s77/8. A copy of which is enclosed for your perusal and ease of reference.

You have failed to comply with my request, and as such the account entered default on ...................
(12+2 days after you sent the CCA request – Delete this line)

The document that you are obliged to send me is a true copy of the executed agreement that contained all of the prescribed terms, all other required terms and statutory notices and was signed by both your company and myself as defined in section 61(1) of CCA 74 and subsequent Statutory Instruments. If the executed agreement contained any reference to any other document, you are also obliged to send me a copy of that document. In addition a full statement of this account should have been sent to me detailing all debits and credits to the account.

Furthermore, you are aware that the Consumer Credit Act allows 12 working days for a request for a true copy of a credit agreement to be carried out before your client enters into a default situation. This limit has expired

As you are no doubt aware section 77(6) states:
If the creditor fails to comply with Subsection (1)
(a) He is not entitled, while the default continues, to enforce the agreement. Therefore, this account has become unenforceable at law.

As you have failed to comply with a lawful request for a true, signed copy of the said agreement and other relevant documents mentioned in it, failed to send a full statement of the account and failed to provide any of the documentation requested. Consequentially any legal action you pursue will be averred as both UNLAWFUL and VEXATIOUS. Furthermore I shall counterclaim that any such action constitutes unlawful harassment.

Please note you may also consider this letter as a statutory notice under section 10 of the Data Protection Act to cease processing any data in relation to this account with immediate effect.

This means you must remove all information regarding this account from your own internal records and from my records with any credit reference agencies.

Should you refuse to comply, you must within 21 days provide me with a detailed Breakdown of your reasoning behind continuing to process my data.

It is not sufficient to simply state that you have a ‘legal right’; You must outline your reasoning in this matter and state upon which legislation this reasoning depends. If you not respond within 14 days I shall take it that this means you agree to remove all such data.

Furthermore you should be aware that a creditor is not permitted to take ANY action against an account whilst it remains in dispute.


The lack of a credit agreement is a very clear dispute and as such the following applies.

* You may not demand any payment on the account, nor am I obliged to offer any payment to you.

* You may not add further interest or any charges to the account.

* You may not pass the account to a third party.

* You may not register any information in respect of the account with any credit reference agency.

* You may not issue a default notice related to the account.

I reserve the right to report your actions to any such regulatory authorities as I see fit. You have 14 days from receiving this letter to contact me with your intentions to resolve this matter which is now a formal complaint. I therefore request a copy of your official complaints procedure which you are obliged to supply.

I would appreciate your due diligence in this matter.

I look forward to hearing from you in writing.

Yours faithfully,

A N Other
Remember never use your usual signature if you do put a line or cross through it so you will know if it is every copied and pasted.

DG

Hi Landersd,

Have you had any penalty charges on the a/c in the last 6 years. If so, they can be reclaimed in full.

Also, if PPI has been added inappropriately, this can also be reclaimed.

Re their failure to send your credit agreement, BC will not send it to you but they will continue to press for payments if you withhold them.

Read up on the CPR strategy if you want to get sight of the agreement. See Link No2 in my signature below.

Or you could try a complaint to the fos about BC's failure to provide what you think they should.

Read other threads here in the BC forum and you'll find many cases similar to yours.

Hi i have today sent the "account in dispute letter". Good.

can anyone tell me if i stop making payments will it go on my credit file and give me a bad rating? Almost certainly YES.

Also do different credit card co.s talk to each other i.e will Barclays tell others i,m making a claim? Not to my knowledge. Even if they do, I don't see that it would affect you particularly.

If you stop paying, they will mark this against your credit files. It should be possible to have this removed if they are unable to provide an enforceable credit agreement, but experience shows this is a slow and difficult process.

Originally Posted by landersd

my point about them talking to each other is that if they do, any other credit card i have may get withdrawn

Just another note of caution...

All credit card providers monitor your credit file whilst also reporting, you may find that if your credit rating dips due to barclaysharks marking it as behind in payment then the other providers will start to squeeze..

Normally this is in the form of either reducing your available credit balance on the other card or sometimes (MBNA in particular) of increasing your APR% as they deem you now a credit risk.

S.

The problem here is that, whilst YOU consider the a/c to be in dispute, BC will maintain that they've met their obligations under CCA 1974 by replying with the T&C's.

Accordingly, THEY consider the a/c NOT to be in dispute.

You didn't answer my Q in post #9 above. If there are penalty charges on this a/c, THAT would be grounds in itself to challenge a Default Notice if they send one.

Re my interest in whether you have penalty charges:-

1. You can reclaim them.

2. If you miss payments because you say the a/c is in dispute and they issue a DN, the penalty charges mean the DN total is incorrect and the DN is therefore not compliant.

BC say they've complied and you say differently - this is why people are using the CPR strategy. This is almost certainly the quickest route to getting your credit agreement, so read up on it.

Originally Posted by landersd

do i have to inform them about the charges to make the DN non compliant? Technically speaking NO. The DN is incorrect if it includes unlawful penalty charges. You can draw this to their attention when they DN is issued, along with any other points on which it fails.

i have already sent the cca letters 1 and 2, so am i still able to go down the cpr routeYes, the whole point of using the CPR strategy is that BC fail to provide the credit agreement in response to CCA requests.