Thread: virgin media help please

hi, been with virgin media a few years now, but in march this year i had to lower my services to a lower payment, due to change in my personnal circumstance....anyhow i am now moving home and i have requested to end my contract, but to my suprise i was informed that having reduced my payments/services in march this put me back into a new 12mth contract, even though i did not sign or have any new paperwork come through....can they do this and am i now tied for this new contract even though i no longer will be having the service? any help please..thanks

Welcome - bad news I'm afraid. Yes you are tied in and they do send out letters telling you so within a few days of the change.

Your only hope is that your new home does not have the cable facility.

thanks 4 the reply, bit of a con that by virgin, shud really b my choice if i want to upgrade or degrade my package after the 1st year...anyhow where i am goin cable is not installed in the area... there is a bt connection but that would mean having to sign up and pay bt just for a line rental, which is even more cost i cant now afford...so if virgin cant provide the service would this be a way out or can they insist i have the bt line installed and use the phone line service?

no sadly as said, if add/remove a service it is the start of a new 12mts contract.
you could as you say, get a bt line fitted and they provide the call costing.

there is another thread on this subject, with some very good info.
if you cant find it by using the search in the blue bar above, i'll loook later for you

dx