Thread: Brighthouse have phoned me 3 times in the last 5 or 6 weeks

My sister in law always goes into Brighthouse and pays our weekly payments for us because she pays for her account at the same time and she always pays it every saturday afternoon, I have been a customer with Brighthouse for over 11 years and have never missed a single payment ever.

They have phoned 2 saturdays recently asking why payment has not been made, this was around 12pm by the way, My sister in law doesn't go down to pay until around 1pm, I didn't appreciate being hassled because i have never missed a payment and my sister in law would have been on the way down to Brighthouse when they rang and they never used to ring here.

Also today i got a phone again firstly asking me if i would like to pay by card over the phone, Also they said payment had to be made by closing time today, Yet again this was around 12pm before my sister in law went and paid my account around 1pm.

I think that i have been treated badly recently by this company.

Yes but they shouldn't be calling me and they don't need to, Look at my history, 11 years as a customer with not one missed payment!

This company have been on sky news recently for harrassing people for payments....

hiya clemma how are u ive not been on for a while i heard on the radio tho good job is there any news on how this went

hello mate, I am an ex employee of the company and thought i could come onto the forums to try and ease peoples minds or give them advice regarding the way BrightHouse deals with customers.

In regards to people phoning you when you regularly pay ontime and have never missed a payment - The reason they do this is every Sat the Debt team are given a rather large list of people who have not paid up to the moment in time the list is printed. It is then the employees job to phone everyone on the list (which can litrally be hundreds) to take a payment commitment or a phone payment. It is nothing personel, they just phone who the system tells them to.

My advice to stop it would be this. If you know you pay ontime then you have two options, either ignor the phone call from the usually withheld number (they will just write 'no reply' next to your name and move on.) Or answer it and tell them that you always pay later on a saturday and dont aprieciate the phone calls, ask them to specificly write a note onto your account that says not to call regarding making a debit card payment. next time they open your account it will pop up and tell them before they phone you. remember to be fairly polite to them when you do this otherwise they wont be inclined to help you!

there are usually 2 debt collectors to a store and the mass of customers is split evenly between the two, they dont always remember names and faces as there are hudreds for them to handle this is why you must gt them t write a note. The staff turnover is also quite high so often someone with no previous experience will be asked to phone you and wont know the agreement you had with your other account advisor, this may also be a reason your recieving phone calls.

If you have any other questions i shall do my best.