Thread: First Plus help

Hi everyone - can you help?

We took out a loan of £35k 2yrs ago ad have paid it back with only one or two payments being a day late - no fault of our own as the payment dates landed on a frday and we werent given the after 5pm number for them.

We have had 2x a lower payment help (instead of £332 we paid £135 for 4 months) and the rest of the money is added to the balance and paid as normal.

Since i have been unemployed awhile now we entered an agreement last month to pay £135 in june/july/august and then back to the normal £332 in september.

I phoned up on 5th of june to pay balance and could only afford £80 due to food needing bougt. i spoke to the man - he checked with supervisor and he agreed the payment plan was still in place and that i could pay the remaining £55 on the 17th when i got paid.

We got a call today regarding that we were £500 in debt and the payment agreement was broken. I demanded to know how and explained the above to them and they said that the PPI had been used so we couldnt claim the £9000 in 2012......

I was like wtf?

I never agreeded to use the PPI and no-one has ever told me thatgoing on a lower monthly payment plan would jepordise my PPI - i feel very very ****ed off!

She said that to get the payment plan up and running i have to either agree to loose £9k in 2012 or pay £500 - the cheek since she is well aware of the situation we are in.

NOONE has told us that the lower monthly payment plans would jepordise our PPI - they never even told us it would be used!!!!!!!!!
Both of us are pretty tee'd off as you can imagine and im wondering if a SAR would proove this as all calls are recorded and i could look at he notes of the account

Can we claim or challange them for not telling us this vital peice of information - im sure its legal requirement to let us know????

Going to speak to CAG tomorrow.

Any help or ideas?

You need to google firstpluscomplaints where you will find you are not alone.

There are wider issues with First Plus and you may find you can reclaim the PPI premium plus statutory interest.

The situation you are in can be dealt with but this lender is at fault on many levels so do not worry unduly.