Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Hi all, I need some advice on an issue I've been having for months please.
So February 1st of this year, I went to a Currys store and took out a mobile broadband contract with a laptop deal, where I paid £140 towards the laptop. I got told that I had 14 days in which to cancel. On the 14th February (the 13th day of my cancellation period), I went back to the store to cancel the broadband and pay off the remaining balance on the laptop. Currys told me that I had to get in touch with vodafone, as they were the only ones that could cancel it. I went home, rang vodafone and got told that since the agreement was through Currys, that Currys had to cancel it. I rang Currys and got told again that only Vodafone could cancel it, rang Vodafone again and got told the opposite.
I was going away for a couple of weeks on the 15th, got in touch with Currys and got told that I could go in after I got back. I went in to the store when I got back from being away, and got told again that only Vodafone could cancel it. I told them that I'd been on the phone constantly and that only they could do it. They agreed to do it, and said that they would send an email requesting cancellation of the account. A couple of weeks later, I got a bill from Vodafone for the mobile broadband, but didn't pay. I again rang Currys and got told that I would be called back. I wasn't, so I rang the complaints line again. They went through the same process ("Is it ok to put you on hold while we ring the store?"). They took me off hold and said that the store would ring me. I never got a phone call from the store, but I kept receiving bills from Vodafone which I am not paying. After numerous times ringing and complaining about the store, I still feel like I'm getting nowhere.
Last week I received a letter from 'dlc', or 'direct legal & collections', saying "We have been instructed by our client to obtain immediate payment of the balance outstanding. A default may have been registered against your credit file with a credit reference agency. This could affect your ability to obtain future credit if payment is not made in full." Obviously I am very angry at this, as if I do get a default on my file then it will not be my fault at all.
I don't really know how to go about it now, but I rang Currys yet again this morning and got told that the store manager will ring me at 3 after he has been in touch with head office. Should I go to a consumer complaints company, or Watchdog or something? Like I said, I'm not sure how to deal with the problem as I've not had something like this happen before, so any advice would be great.
Well I think someone somewhere has been telling you lies so they don't have to refund a mobile broadband.
Currys are perfectly capable of disconnecting the contract, all they need do is phone vodaphone with the details. Obviously vodaphone can't just disconnect it from their end because, you still have the laptop. If they could just disconnect you, whats stopping someone getting a free laptop then getting a disconnection and not returning the laptop.
Hence currys have to confirm the laptop is returned in "as new" condition and then cancel the contract.
I would write to head office detailing how they've refused to disconnect your laptop and how you've incured charges, tell them you would like an immediate disconnection upon return of the laptop and the remainder of your ballance with vodaphone paid off or otherwise removed.
I work for DSGi plc
(aka currys, pcworld, dixons)
Anything said by me, are not the opinions of CAG and are mine alone. I have nothing to do with the legal system in any way, the majority of my information will reflect a common sense approach.
So please seek advice from a professional if in any doubt.
vodafone won't cancell pc world / currys contracts over the phone. The person you speak to will have to email vodafone with the email address we have and cancell the contract, its the only way. It takes a day to get the confirmation though.
Mobile Broadband and Laptop deal...
, as they were the only ones that could cancel it. I went home, rang vodafone
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