Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
Long story brief:
Changed mortgage from a fixed rate interest only to a slightly higher fixed rate repayment mortgage with Abbey, DD changed, no issues. Only noticed when I got the annual statement they have been taking interest only payment at the higher interest (which is higher than previous interest only product would have been once the fixed term ended!). Queried it, they say was down to me to check was all OK, and offered me £20 to say sorry. I refused £20, asked them to return to previous product and calculate the overpayments I have made due to changes in interest as they have not kept thier side of the deal. No movement, final decision tough you get to pay more (which is unfeasible) if you want a repayment mortgage or keep with the interest only option. Considering referred this to fos as breach of contract.
Does anyone have any information regarding reclaims of monies when error is clearly fault of mortgage provider in not actioning the mortgage deal? Is FOS best option or court?
Abbey total mess up with mortgage change
from a fixed rate interest
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