Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I have recently booked a train journey from raileasy.co.uk
I have been charged twice on my bank statement.
I only went trough the booking process once and only saw one booking confirmation in my browser and only received one confirmation email.
I have contacted them via email and phone and they have sent a patronising email talking to me like an idiot and said i 'have' booked it twice and they can refund one of the trips if i pay a 10pound admin charge.
im annoyed and feel cheated.
i feel that being a regular customer i am being stolen from and ripped off big time.
Yes send them a prelim asking for it back-together with a request to see a copy of their terms and conditions and complaints procedure.
Ask them to substantiate their £10 admin charge-by giving you a Breakdown showing a genuine pre estimate.
keep a copy and send it recorded giving them 14 days to respond.
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