Thread: Alliance & Leicester Ppi

Originally Posted by as1809

Hi There

I originally rc'd a letter from A&L saying "you may have been mis-sold your PPI insurance" etc. I replied using a template letter that a friend of mine used - stating the reason why I thought the ppi had been mis-sold to me (I already had insurance through my employer which they did not ask about, the girl implied that I would get the loan if I took their insurance etc - the list goes on!)
The first response I got was on the 8/4/9 - only a few days after I posted my letter, it stated " Thank you for contacting us and highlighting your concerns - we are looking into the issues you have raised and will let you have our response as soon as possible".
Waited 8 weeks with no further correspondence- then called the number on the letter on 2/6/9- a guy took the reference number and replied "oh yeah I see your claim here - nothing's really been done with it - I will flag it for high priority".
Then a letter arrives today 8/6/9 - but is dated 29/5/9 - they are obviously backdating their letters as; a) I spoke to them on 2/6 and was told nothing had been done, b) it does not take ten days for a letter to arrive in the post, c) they have cleverly worked the date on this new letter to be compliant with the 8 weeks response time. This letter states ""Unfortunately we are not yet in a position to provide you with an outcome - we are continuing to investigate you case and will write to you with an outcome shortly" (continuing - yeah right - they didn't do anything after the first letter - I think they may just wait to see if you chase them - or forget about it!) Their letter also includes a leaflet on complaining to the ombudsman.

So after my big long winded explanation - should I wait for them to get back to me - or start writing to the ombudsman?

Thanks in advance for any help

Thanks to aa for the advice on starting my own thread (never used a forum site before)

as1809

If you have your a copy of your original Consumer Credit Agreement and the terms and conditions. You could consider going straight to the fos.

At least for a start you could give them a call and seek advice. Links to the FOS here...

Links that may help with your claim for Mis-sold PPI
Financial Ombudsman Service

http://www.financial-ombudsman.org.u...-insurance.pdf

Also see this if the dates of your loan match up with the article below you should use the information when you remind A&L that you are due a refund.

Alliance & Leicester to pay £7 million fine for PPI failings

aa