Thread: Virigin and Sky tried it on.

I had virgin installed at my old house. I had to argue to have it done, as they said someone else had left an outstanding bill, and they would't install services until it was paid.

After they installed it, I then got my bill and it was wrong, the customer services couldn't care less, so it took me weeks to sort it out. By which time I ended up moving....

The flat I was due to move into fell through however and we were left sharing a flat with my in-laws, which was fine, but they already had virgin. I called Virgin and explained the situation, they were fine with this, they said let them know when we move into a new flat that can handle virgin, and they will re-start the contact....

Now I was told that I had paid the bill in full, so imagine my surprise when one of the people that lived at my old address ring me and tell me that they couldn't get Virgin unless they paid MY bill....

I called Virgin and they claimed that another bill had been generated at my address after I had moved which I was liable for, so I had to pay out another months rental, and telephone charges.... OK...... Not the end of the world....

Then I moved into my new flat, I got the Virgin HD Recorder box, ot everything set up all shiny and new.... Hehe... Then I moved again downstairs to another flat (I live in a block of four)...

They moved my services downstairs, they charged me two months upstairs, (a month and a month ahead), then recalculated the bill and charged me again a month and a month ahead, basically meaning I paid four months bills, when I should only have paid two.

The guy on the phone took a payment from me after sorting the mess out, said that was it, and I didn't hear anything from virgin for two months, when I got a phone call saying they were cutting me off two weeks before I got paid for non payment of the bill...

It turns out my april bill had not arrived and I wasn't in credit.

I spoke to a manager who then was bloody rude, said they wouldn't extend the cut off date as their systems wouldn't allow it, and basically called me a liar over not recieving my letter, and a thief for having services I never paid for....

After a week I finally got through to someone who knew what they were doing and they extended my cut off date, and allowed me extra time to pay the bill. As well as an assurance the other manager would get in trouble, although I would never hear the outcome, so who knows what happened there!

Anyway, I suppose the moral of my story is, virgin customer services is a little patchy, and you have to watch the way they print thier bills, but for actual service provision, they are head and shoulders above the rest.

You say Sky tried it on......... but no reference to Sky in your post? or am I missing something?