It's been many years since I did my ACII but I remember from the law section the following case......

Customer took weddingicon/honeymoon photo's to Boots for developing, Boots screwed up and damaged the films so no photo's could be printed. Boot's offered them replacement films because in their terms and conditionsicon this was stated as the limit of their liability, however the customers went to Court and won a much higher sum (ie in the thousands of pounds).

What I can't remember was the name of the case and I really could do with finding it.

I know we've got some great legal types on this forum, so if anybody could name the case I'd be really grateful (Please don't post suggestions about where I might look, believe me I've tried all the legal databases and law reports)

Thanks in advance

Mossy

PS I'd equally welcome any reference to cases where the stated terms and conditionsicon have been totally over-ruled in Court