Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I purchased a Topfield Freeview Playback box from an Amazon Market Place seller. I have had the box 3 months now at it has gone wrong, the button on the front wont work to turn it on and off, it freezes, wont record, If your watching something on playback and it starts recording something else it just stops playing the playback item. I contacted the market place seller who said they would test it and either repair or replace it, but the quality is so poor, I do not want a replacement, I want a refund but they state that after the 30 days if there is no fault, they can not offer a refund. Well it took me about 30 days to figure out how to use the thing! I thought that according to my statutory rights I could demand a refund if an item was faulty and not lasting a reasonable time.
Re: Amazon Market Place, I am entitled to a refund?
I think that the retailer/seller only has an obligation to repair/replace a faulty item. You would have been entitled to a refund if you had returned the product within the timescale of the distance selling regs.
Re: Amazon Market Place, I am entitled to a refund?
I think their policy is that they wont give refunds after 30 days. But they will repair or replace it. Very frustrating though as the item is clearly faulty and has not lasted anywhere near what you would expect.
Was hoping the consumer protection act would protect me despite their policy but looks like that is sadly not the case. Thanks for your help.
Re: Amazon Market Place, I am entitled to a refund?
With distance selling, you can return an item for any reason if it is within the "cooling off" period provided. This period does not expire until the seller has complied with the regs by providing certain information. You will need to check the contract for the information given to you before the sale (usually the company's T&Cs) and what you got after the sale (usually an advice slip or email). If they have no complied, then the cancellation period does not end until they do comply. If they have complied, then...
If the goods are faulty, and since 3 months have gone, it is doubtful that you are entitled to a full refund. A repair, replacement or pro-rata refund will be suitable in law. Also, as it is within 6 months of purchase, it is for the seller to prove that the goods do conform to the contract. They do have the right to inspect the goods.
Even if they say that all the faults are not their fault (I doubt that) there is the issue of quality of image. If that quality is not of a reasonable standard then you could insist on a replacement.
Amazon Market Place, I am entitled to a refund?
Market Place seller. I have had the box 3 months now at it has gone wrong, the button on the front wont work to turn it on and off, it freezes, wont record, If your watching something on playback and it starts recording something else it just stops playing the playback item. I contacted the market place seller who said they would test it and either repair or replace it, but the quality is so poor, I do not want a replacement, I want a refund but they state that after the 30 days if there is no fault, they can not offer a refund. Well it took me about 30 days to figure out how to use the thing! I thought that according to my statutory rights I could demand a refund if an item was faulty and not lasting a reasonable time.
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