Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



+ Reply to Thread
Results 1 to 4 of 4
  1. #1
    Basic Account Holder
    Help the CAG!!
    Download our toolbar
    ClaireS1 Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2009
    Posts
    2

    Default problem with information on policy

    I have a policy with Norwich Union. I'm happy to keep the policy but would like the fact that they have kept a record which is down on my policy as a claim in 2006. I did not claim - I paid for the repair myself. So I want the information removed as it is factually incorrect.

    I rang Norwich Union today and spoke to three different people, getting three different answers as to why the information cannot be removed. I was even told it has been recorded as a non fault claim, to which I stated the simple case that I did not claim, therefore how can it be a nonfault claim?

    To my knowledge, all businesses must ensure the information they record is accurate and up to date under the Data Protection Act 1998. This information is not correct as I did not make a claim.

    Anyone got any ideas as to how I can proceed?


  2. #2
    Official Customer Service Rep Aviva Support Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2007
    Posts
    172

    Default Re: problem with information on policy

    ClaireS1

    I've spoken to a colleague and she has confirmed we can update this for you. So if you can email me the policy number and claim reference we will get that done for you.

    My email address is rebecca.sibley@aviva.co.u k

    Thanks


  3. #3
    Basic Account Holder
    Help the CAG!!
    Download our toolbar
    ClaireS1 Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2009
    Posts
    2

    Default Re: problem with information on policy

    Wow thanks Becca. That's most helpful. It's nice to know there's people on the ball there and who care about the service their customers receive.


  4. #4
    Official Customer Service Rep Aviva Support Novitiate

    Follow Real_CAG on Twitter

    Cagger since
    Jun 2007
    Posts
    172

    Default Re: problem with information on policy

    You are welcome Claire.



Browsealoud
Video Tour



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE