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Hi, I was wondering if anyone can help me, because I feel as though I have just been mugged.
I booked two flights to Mallorca for the height of the summer season, August 5th. The booking was made through Easyjet in mid-May.
Unfortunately, my boyfriend (who lives 50 miles away) had booked the very same flights after getting his wires crossed with me during a telephone call.
Hence we had twice as many flights as we needed! I know it was our fault, and was willing to pay a fair admin charge - but I feel the penalty from Easyjet is totally disproportionate.
They want to keep £150 of the £400 total costs! It is virtually impossible to contact them. The web page will only answer pre-prescribed questions, and when I sent an email I got as reply telling me NOT to reply! It was sent from blackhole@easyjet.com. I'm sure the email address speaks volumes about Easyjet's approach to customers.
I was wondering if anyone has ever successfully challenged these charges in the small claims court? I am on a very tight budget, and £150 is a lot of money to me.
As I say, it WAS our mistake - but I don't expect to be coshed over the head with a metal bar.
Plus: surely the duplicate seats we booked on a height of summer flight to a popular Mediterranean hotspot will be re-sold by Easyjet between now (June) and August?
In my frustration I forgot to mention that the fee was for cancelling the flights we double-booked. We informed Easyjet of our error in under 5 minutes.
As much as I feel for you, it has to be said that technically they do not have to refund you anything as a contract was formed when your boyfriend booked the flights.
I think in this case they have been fair, as they can now see on their records the duplication.
Whilst I appear negative, I think you should consider your luck that at least you got some money back and can afford to go on holiday-as I am sure many can't.
Easyjet Problems
to Mallorca for the height of the summer season, August 5th. The booking was made through Easyjet in mid-May.
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