Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)



Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE
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  1. 31st May 2009 19:23 #1
    jamie22 jamie22 is offline
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    Default Football Boots - Sports Direct

    Hello, today i purchased a pair of football boots at eighty pounds. I wore them today in a football match, just one game and the sole has came off them partially, as if the glue wasnt strong enough so hasnt bonded well with the sole.

    When i bought the boots, she said is i have any problems i am only entitled to a credit note or exchange.

    Surely this cannot be right?

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  2. 3rd June 2009 23:24 #2
    blitz blitz is offline
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    Default Re: Football Boots - Sports Direct

    You are entitled to a FULL refund as well as a repair or replacement. I would generally only take a refund or replacement (dependent on what you want). If they try to fob you off tell them you are rejecting the goods under your statutory rights and as such are legally entitled to a refund under section 35 of the Sales of Goods act 1979 (as amended)

    I am happy to offer helpful advise in many consumer problems based on my retail experience. I do not represent any company, and any advise I do offer is my opinion and how I understand the law. I have no authority to create any terms for any company I do work for and will just nudge you in the right direction without breeching their trust.
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  3. 4th June 2009 08:27 #3
    gyzmo gyzmo is offline
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    Default Re: Football Boots - Sports Direct

    Just to be picky, s. 14 would be better as you have not accepted the goods.

    s. 35 put the retailer in the position of being able to choose a repair or replacement ahead of a refund and is not suitable if you want a full refund there and then.


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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE