Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
I ordered goods from tesco.com but some of the items were missing and were substituted by something not even similar. I wouldn't accept the substitutions so they were returned. The products I ordered but not delivered were still available to order 2 days later at tesco.com so I made an order soley for the missing items. You guessed it, they were substituted again. This time the substituted items were simlilar but the quantity received was only on third.
I was not happy with this as I had paid two delivery charges and still hadn't received the items ordered and I had expressly stated on the order forms not to substitute the items on both orders.
I email tesco twice asking for a refund but got no reply.
I phoned up customer services who stated that they would not refund the delivery charges and wasn't interested that they would loose £5000 a year in business over £11 delivery charges.
When I stated that I would have no other option than to claim through the county court she stated ' do what ever you want'. So I have and have issued a claim for £11 damages, £15 compensation and £25 court costs.
They will now have to pay £51 (or pay alot more fighting it) and have lost £5000 a year in trade. Stupid people.
It was heard, but not listened to. And there lies the problem.
You seen that Aviva advert, the one where people state they don't want to be a number, blah blah blah? Well companies have been shoving that round for years. And they will for years to come.
Eventually there may come a time where they put themselves on such a high pedestal that it might actually hurt them when they fall off it. But I doubt it.
Tesco.com want to play, so lets play.
she stated ' do what ever you want'. So I have and have issued a claim for £11 damages, £15 compensation and £25 court costs.
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Originally Posted by Nagasis
