Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

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BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

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  1. #1
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    Default Barclaycard CCA received

    Hi,
    I recently received the following CCA from Barclaycard. It's not signed, as you can see.
    Is this enforceable? If not, how do I respond?
    Many thanks for any input! Very much appreciated! In the following posts are page 2 and the accompanying letter x




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    Default Re: Barclaycard CCA received

    Here's page 2 of the CCA received. Thanks x




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    Default Re: Barclaycard CCA received

    And here's the letter accompanying the CCA.

    Also, I haven't been able to meet recent monthly payments to this account. I didn't write to them re my financial circumstances earlier as I didn't want to confuse the issue of the CCA, but now I realise that not paying my monthly amount would look bad for me if this goes to court! So should I send them my response to the CCA with a personal budget sheet and offer of a £1/mth token payment (the most I can afford at present)?

    Many thanks for any help x




  4. #4
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    Default Re: Barclaycard CCA received

    Hi Jacky,

    Barclaysicon wont send out anything different to a s78 request and they dont normally include the agreements in a SARicon either.

    If you are having difficulties paying minimum then yes you need to advise them you will be making token payments and send recorded delivery, if you want to include a Breakdownicon of I&E thats up to you but I would suspect they will take it more favorably if they can see you are unable to make any extra payment. They did for me.

    To get the agreement, either complain to the fosicon about the response you have had and set out how you have attempted to get the agreement or start with the CPR method. Link here... this will involve court though.

    S.

    Just my opinions as ever.

    Are You as Anonymous on CAG as You Think You Are? *Link*

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    Deal with your debts:
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    ***** SERIOUSLY IN DEBT, DONT KNOW WHAT TO DO, TRY NationalDebtLine's MoneySteps *****


    IMPORTANT: Please take my advice in the spirit it is given and on the basis that I am expressing my opinion, These opinions are not endorsed by CAG in anyway and are offered informally without prejudice or warranty of any kind. These opinions are solely based upon the knowledge I've gained from this fantastic site and life in general. I have NO legal training.

  5. #5
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    Default Re: Barclaycard CCA received

    Quote Originally Posted by the_shadow View Post
    Hi Jacky,

    Barclaysicon wont send out anything different to a s78 request and they dont normally include the agreements in a SARicon either.

    If you are having difficulties paying minimum then yes you need to advise them you will be making token payments and send recorded delivery, if you want to include a Breakdownicon of I&E thats up to you but I would suspect they will take it more favorably if they can see you are unable to make any extra payment. They did for me.

    To get the agreement, either complain to the fosicon about the response you have had and set out how you have attempted to get the agreement or start with the CPR method. Link here... this will involve court though.

    S.

    Just my opinions as ever.
    Many thanks for your advice here Shadow! Much appreciated.

    I think the main thing right now is for me to sort out the situation re the missed payments (on all my cards). I'm considering talking to one of these free advisory boards for debt recovery for backing re the token payment letters (as I've heard that some of the credit card companies can be awkward!) and also to check whether I can get any benefits.

    Have you dealt with any of these advisory people? There seem to be a few around (e.g. national debtline, citizen's advice bureau, and Payplan).

    Once I've sorted out this immediate situation then I can think how to proceed with the agreements requests. Not sure what the best idea there is yet, as I'm new to all this!

    Thanks x


  6. #6
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    Default Re: Barclaycard CCA received

    Hi Jacky,

    If you've had any penalty charges on the a/c in the last 6 yearsicon, you can reclaim these, which would help reduce the debt.

    Read the Reclaiming Guide at Link No1 in my signatureicon below.

    Link 1. OFT Debt Coll'n Guide - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf
    Link 2. Checking your credit Agreement - http://www.consumeractiongroup.co.uk...greements.html
    Link 3. Interest Tutorial - http://www.consumerwiki.co.uk/index....erest_Tutorial
    Link 4. OFT Guide re s.78 CCA1974 Requests - http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/OFT1272.pdf

    Any help and advice is offered in good faith, based solely on my own knowledge and on experience gathered from this site. I am not qualified to offer legal or financial advice, which you should seek from an expert before making any important decisions. My opinions are therefore offered without liability.

    If I've been helpful, please click my scales.

  7. #7
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    Default Re: Barclaycard CCA received

    Quote Originally Posted by Jacky202 View Post
    Many thanks for your advice here Shadow! Much appreciated.

    I think the main thing right now is for me to sort out the situation re the missed payments (on all my cards). I'm considering talking to one of these free advisory boards for debt recovery for backing re the token payment letters (as I've heard that some of the credit card companies can be awkward!) and also to check whether I can get any benefits.
    TBH I havent and the feedback on this board is quite mixed, CAB have got a mixed rep, seems they differ by area with some people getting good service and response and others less than helpful. CCCS are "I believe but not 100% sure" paid for by the industry, not sure about payplan. If you do talk to them then inform your creditors you are as they should give you a 30day breather to help sort things out.

    Be aware that no matter which route you go down (doing it yourself or via a.nother) they will most likely default you and affect your credit rating.

    Which ever way you decide if you need any help or advice, just post up the questions and you'll get answers. If you post a thread in the main debt collectionicon forum about agencies you'll get the mixed response I've mentioned but you'll be able to see it from people who have actually been in contact or used these services.

    Personally I've done it myself but then I've managed to deter all phone callsicon with a truecallicon device and I enjoy the letter writing and complaining each to there own though!

    Oh and as Slick has suggested send off a SARicon to them and get your statements if you dont already have them and have had charges.

    S.

    Are You as Anonymous on CAG as You Think You Are? *Link*

    The CAG is a free help site,should you be offered help that requires payment,please report it to site team.

    Deal with your debts:
    STEP ONE - Dont Panic! | STEP TWO - Priority & Non Priority Debts | STEP THREE - Personal Budget Sheet | STEP FOUR - A SAFE bank Account | STEP FIVE - Dealing with Priority Debts | STEP SIX - Non-priority Debts | STEP SEVEN - Non-Priority Debt-Repayment Opt1 | STEP EIGHT - Non-Priority Debt-Repayment Opt2 | STEP NINE - Perils of Consolidation | STEP TEN - RE-Evaluate Frequently

    ***** SERIOUSLY IN DEBT, DONT KNOW WHAT TO DO, TRY NationalDebtLine's MoneySteps *****


    IMPORTANT: Please take my advice in the spirit it is given and on the basis that I am expressing my opinion, These opinions are not endorsed by CAG in anyway and are offered informally without prejudice or warranty of any kind. These opinions are solely based upon the knowledge I've gained from this fantastic site and life in general. I have NO legal training.

  8. #8
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    Default Re: Barclaycard CCA received

    Quote Originally Posted by slick132 View Post
    Hi Jacky,

    If you've had any penalty charges on the a/c in the last 6 yearsicon, you can reclaim these, which would help reduce the debt.

    Read the Reclaiming Guide at Link No1 in my signatureicon below.
    Thanks Slick, I haven't got round to checking for charges but I think they've always been low, £12 each. Isn't that the reasonable charge now? I can't remember. I did the reclaiming charges thing with my Lloydsicon credit card a while back now (possibly nearly 2 years ago) and that worked.

    Thanks x


  9. #9
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    Default Re: Barclaycard CCA received

    Quote Originally Posted by the_shadow View Post
    TBH I havent and the feedback on this board is quite mixed...

    Be aware that no matter which route you go down (doing it yourself or via a.nother) they will most likely default you and affect your credit rating.
    Thanks so much again, Shadow. Your advice was extremely useful, though not what I wanted to hear LOL!

    I've been umming and ahhing about what to do, and in the end decided to just send out the token payment request letters myself for now and see what happens next. At least then I've done something rather than just sat here waiting for the situation to get worse while I try and decide what's best!

    I sent a token payment request letter to HSBCicon re an unauthorised overdrafticon I have there and they keep refusing to accept it. So I keep writing back saying how disappointed I am that they won't accept the payment request (but I've sent the payment online, so it's in my account there). Seems rather daft! I wonder how long this will go on. Could be heading for a default notice there too maybe?

    Re them defaulting me and it affecting my credit rating, well I think my credit rating is shot to hell anyway Re defaulting me, I've just been defaulted by Nationwideicon, so I'm starting to learn what that's all about. Does this basically mean court action? I've not had this happen before, so don't know what to expect.

    Thanks again x


  10. #10
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    Default Re: Barclaycard CCA received

    Quote Originally Posted by Jacky202 View Post
    Does this basically mean court action? I've not had this happen before, so don't know what to expect.

    Thanks again x
    I wont lie... eventually it could do... but it depends on the Voracity of whoever takes over the debt should they sell it. If they havent produced a CCA in response to a s78 request then that is an absolute defence. Unfortunately there is some debate on whether the t&c they send out as an agreement meets the s78 required response

    Initially this will prob go to Mercers who if they are true to form will default you (probably incorrectly ) and chase you by phone (a lot) and post.

    The guys and galls on this board will help in whatever way they can but its your decisions that count.


    S.

    Are You as Anonymous on CAG as You Think You Are? *Link*

    The CAG is a free help site,should you be offered help that requires payment,please report it to site team.

    Deal with your debts:
    STEP ONE - Dont Panic! | STEP TWO - Priority & Non Priority Debts | STEP THREE - Personal Budget Sheet | STEP FOUR - A SAFE bank Account | STEP FIVE - Dealing with Priority Debts | STEP SIX - Non-priority Debts | STEP SEVEN - Non-Priority Debt-Repayment Opt1 | STEP EIGHT - Non-Priority Debt-Repayment Opt2 | STEP NINE - Perils of Consolidation | STEP TEN - RE-Evaluate Frequently

    ***** SERIOUSLY IN DEBT, DONT KNOW WHAT TO DO, TRY NationalDebtLine's MoneySteps *****


    IMPORTANT: Please take my advice in the spirit it is given and on the basis that I am expressing my opinion, These opinions are not endorsed by CAG in anyway and are offered informally without prejudice or warranty of any kind. These opinions are solely based upon the knowledge I've gained from this fantastic site and life in general. I have NO legal training.

  11. #11
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    Default Re: Barclaycard CCA received

    Quote Originally Posted by Jacky202 View Post
    Thanks Slick, I haven't got round to checking for charges but I think they've always been low, £12 each. Isn't that the reasonable charge now? I can't remember. I did the reclaiming charges thing with my Lloydsicon credit card a while back now (possibly nearly 2 years ago) and that worked.

    Thanks x
    Just because the OFT set the bar @ £12 they still would have to show that it costs them £12 each charge.

    I would include ALL charges £25,20,12 etc and hit them with it. If you want to include this little passage in any rebuttle you receive to the original....... I got this off another thread but can never remember who posted it (sorry original author)

    Your letter indicates you believe your charges are in line with the Office of Fair Trading Guidelines. In order to make it clear to you that OFT did not give you permission to charge £12.00 I include these quotes from OFT:-

    “We are not suggesting that default fees should be set at £12, and a court will certainly not consider that a default fee is fair just because it is below the threshold”. “We consider that a contract term is likely to be unfair if it requires consumers to pay more as a result of a default than the court would order them to pay if they were sued for breach of contract. This means that a default charge should not exceed a reasonable pre-estimate of the administrative costs that the consumer ought to have realised would be likely to be incurred by his or her card issuer in dealing with defaults”.

    In order for you to charge me £12.00 you must demonstrate to me that it cost Barclaycard £12.00 by you receiving my payment late.
    S.

    Are You as Anonymous on CAG as You Think You Are? *Link*

    The CAG is a free help site,should you be offered help that requires payment,please report it to site team.

    Deal with your debts:
    STEP ONE - Dont Panic! | STEP TWO - Priority & Non Priority Debts | STEP THREE - Personal Budget Sheet | STEP FOUR - A SAFE bank Account | STEP FIVE - Dealing with Priority Debts | STEP SIX - Non-priority Debts | STEP SEVEN - Non-Priority Debt-Repayment Opt1 | STEP EIGHT - Non-Priority Debt-Repayment Opt2 | STEP NINE - Perils of Consolidation | STEP TEN - RE-Evaluate Frequently

    ***** SERIOUSLY IN DEBT, DONT KNOW WHAT TO DO, TRY NationalDebtLine's MoneySteps *****


    IMPORTANT: Please take my advice in the spirit it is given and on the basis that I am expressing my opinion, These opinions are not endorsed by CAG in anyway and are offered informally without prejudice or warranty of any kind. These opinions are solely based upon the knowledge I've gained from this fantastic site and life in general. I have NO legal training.

  12. #12
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    Default Re: Barclaycard CCA received

    Quote Originally Posted by the_shadow View Post
    I wont lie... eventually it could do... but it depends on the veracity of whoever takes over the debt should they sell it. If they havent produced a CCA in response to a s78 request then that is an absolute defence. Unfortunately there is some debate on whether the t&c they send out as an agreement meets the s78 required response

    Initially this will prob go to Mercers who if they are true to form will default you (probably incorrectly ) and chase you by phone (a lot) and post.

    The guys and galls on this board will help in whatever way they can but its your decisions that count.


    S.
    Thanks Shadow, again Sounds rather scary but I do appreciate your honesty. No good pretending lol.

    Barclaycard did send me an unsigned CCA. I can't decide what to do next on that though, and feel the most important thing to do is to sort out the problem of the missed payments at the moment. Unless I ought to be pursuing both angles at the moment - CCA and getting them to accept my token payments.

    Would it actually help me in any way to do both at the same time? Or will it make no difference? It's just if this is going to end up in court because I can't meet the payments, then maybe it ought to also end up in court because I don't agree with their CCA? Or would it be frowned upon by the court because I'm then clearly trying to wipe my debt with Barclaycard because I don't have any money - so could end badly for me.

    Re defaulting me incorrectly - Mercers... how would that be incorrect? I've had a default notice from Nationwideicon credit company, so would like to compare situations.

    Oh yes... I'm very used to being chased by all these credit card companies at the moment, by phone and post! There's one - I think possibly Natwesticon that will phone about 10 times in one day!! And Barclaycard are constantly texting me - it's all because of missed payments so I guess they are in the right until they receive my token payment request letters.

    The phonecalls are very annoying because they call and go through to my answerphone if I don't catch them first... then of course I have to pay to pick up my messages. I can't ditch my voicemail because I need it on for work. So I try to catch them calling and click 'On/receive call' and then hang up before they start talking LOL! They can't leave a message then and I don't have to talk them Doesn't work when I don't catch them tho - which is a lot!

    Anyway, thanks again! x


  13. #13
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    Default Re: Barclaycard CCA received

    Quote Originally Posted by the_shadow View Post
    Just because the OFT set the bar @ £12 they still would have to show that it costs them £12 each charge.

    I would include ALL charges £25,20,12 etc and hit them with it. If you want to include this little passage in any rebuttle you receive to the original....... I got this off another thread but can never remember who posted it (sorry original author)



    S.
    Ooooo now that's very interesting! Thanks so much for this info. I just assumed any £12 fines had to be accepted! This opens up a whole new door...

    But ... should I do all this at once? the token payment request, CCA battle and bank charges? If it went to court wouldn't I just look bad for being a trouble maker and for trying to get money back because I obviously don't have money for my bills - which a number of people think is immoral? I don't want to shoot myself in the foot by taking action in all directions at once, unless that's not the case of course...


  14. #14
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    Default Re: Barclaycard CCA received

    At the end of the day they cant get blood out of a stone and if you can only afford £1 at present then £1 is all you can afford.

    You havent said but if you are on benefits and have no equity in property its unlikely a DCAicon will proceed to court. If you have property then its likely they will chase you

    How old is the barclaycard roughly?.. you can ignore the "cca" they sent you, its a mock up but probably meets the s78 required response.

    S.

    Are You as Anonymous on CAG as You Think You Are? *Link*

    The CAG is a free help site,should you be offered help that requires payment,please report it to site team.

    Deal with your debts:
    STEP ONE - Dont Panic! | STEP TWO - Priority & Non Priority Debts | STEP THREE - Personal Budget Sheet | STEP FOUR - A SAFE bank Account | STEP FIVE - Dealing with Priority Debts | STEP SIX - Non-priority Debts | STEP SEVEN - Non-Priority Debt-Repayment Opt1 | STEP EIGHT - Non-Priority Debt-Repayment Opt2 | STEP NINE - Perils of Consolidation | STEP TEN - RE-Evaluate Frequently

    ***** SERIOUSLY IN DEBT, DONT KNOW WHAT TO DO, TRY NationalDebtLine's MoneySteps *****


    IMPORTANT: Please take my advice in the spirit it is given and on the basis that I am expressing my opinion, These opinions are not endorsed by CAG in anyway and are offered informally without prejudice or warranty of any kind. These opinions are solely based upon the knowledge I've gained from this fantastic site and life in general. I have NO legal training.

  15. #15
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    Default Re: Barclaycard CCA received

    Quote Originally Posted by Jacky202 View Post
    Ooooo now that's very interesting! Thanks so much for this info. I just assumed any £12 fines had to be accepted! This opens up a whole new door...

    But ... should I do all this at once? the token payment request, CCA battle and bank charges? If it went to court wouldn't I just look bad for being a trouble maker and for trying to get money back because I obviously don't have money for my bills - which a number of people think is immoral? I don't want to shoot myself in the foot by taking action in all directions at once, unless that's not the case of course...
    I cant see anything wrong with reclaiming charges + interesticon and advising you can only make token payments.... as to the CCA (not sure you would want to go down the CPR route which may involve court) you could try a complaint to fosicon which wouldn't jeopardize the reclaim or token payments request in my opinion.

    ALSO please bear in mind this is a long way from court yet so in my opinion concentrate on the reclaim and the reduced payment letters now rather than what COULD happen in the future.

    S.

    IMPORTANT: Please take my advice in the spirit it is given and on the basis that I am expressing my opinions. These opinions are based upon the knowledge I've gained from this fantastic site and life in general. I have NO legal or debt related training.

    Are You as Anonymous on CAG as You Think You Are? *Link*

    The CAG is a free help site,should you be offered help that requires payment,please report it to site team.

    Deal with your debts:
    STEP ONE - Dont Panic! | STEP TWO - Priority & Non Priority Debts | STEP THREE - Personal Budget Sheet | STEP FOUR - A SAFE bank Account | STEP FIVE - Dealing with Priority Debts | STEP SIX - Non-priority Debts | STEP SEVEN - Non-Priority Debt-Repayment Opt1 | STEP EIGHT - Non-Priority Debt-Repayment Opt2 | STEP NINE - Perils of Consolidation | STEP TEN - RE-Evaluate Frequently

    ***** SERIOUSLY IN DEBT, DONT KNOW WHAT TO DO, TRY NationalDebtLine's MoneySteps *****


    IMPORTANT: Please take my advice in the spirit it is given and on the basis that I am expressing my opinion, These opinions are not endorsed by CAG in anyway and are offered informally without prejudice or warranty of any kind. These opinions are solely based upon the knowledge I've gained from this fantastic site and life in general. I have NO legal training.

  16. #16
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    Default Re: Barclaycard CCA received

    Quote Originally Posted by the_shadow View Post
    At the end of the day they cant get blood out of a stone and if you can only afford £1 at present then £1 is all you can afford.
    Exactly - and surely they must realise this, though I guess they have to try it on!!

    Quote Originally Posted by the_shadow View Post
    You havent said but if you are on benefits and have no equity in property its unlikely a DCAicon will proceed to court. If you have property then its likely they will chase you
    Well, I don't have property - for which I'm very grateful now! My boyfriend owns the house we live in, but they don't have rights there do they? I pay him rent, so he can pay the mortgageicon and bills. The only thing I own of any real worth is my car (only worth about £600 max anyway).

    I'm not on benefits, but I'm trying to find out if I could be given the change in circumstances. But as my boyfriend works more than 20hrs a week then I couldn't get income support (which is outrageous in my opinion! As it's his money, not mine!). But we *might* be able to get workers tax credit, but not sure, and you know how long these things take to organise...
    Where does this leave me do you think? I seem to be somewhere in betwee - no house owned, but not on benefits.

    Quote Originally Posted by the_shadow View Post
    How old is the barclaycard roughly?.. you can ignore the "cca" they sent you, its a mock up but probably meets the s78 required response.
    That's frustrating isn't it Hmm I'm not sure when I started the barclaycard - maybe 3 years ago? I think.

    Thanks x


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    Default Re: Barclaycard CCA received

    Quote Originally Posted by the_shadow View Post
    I cant see anything wrong with reclaiming charges + interesticon and advising you can only make token payments.... as to the CCA (not sure you would want to go down the CPR route which may involve court) you could try a complaint to fosicon which wouldn't jeopardize the reclaim or token payments request in my opinion.
    This seems like sensible advice. I'll look further into the FOS too.

    Quote Originally Posted by the_shadow View Post
    ALSO please bear in mind this is a long way from court yet so in my opinion concentrate on the reclaim and the reduced payment letters now rather than what COULD happen in the future
    Lol I guess I have got caught up on the worry of court. I guess it's because I've got one credit card situation progressing fast (Nationwideicon) and that's leaving me thinking about consequences and my actions now across the board, and how it all might look later.

    Thanks again x


  18. #18
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    Default Re: Barclaycard CCA received

    Quote Originally Posted by Jacky202 View Post
    Well, I don't have property - for which I'm very grateful now! My boyfriend owns the house we live in, but they don't have rights there do they?
    Debts are personal, he has no liability for your debts ALTHOUGH! and this is important to point out... if you have a joint account then its POSSIBLE that your defaults may affect his credit record. I say possible cos myself and my wife have a joint overdrafticon account but only the mortgageicon is showing on my credit file as linking between us. In theory though any joint credit product means your credit rating affects his.

    That's frustrating isn't it Hmm I'm not sure when I started the barclaycard - maybe 3 years ago? I think.
    If only 3 years ago you have to assume a) they have the agreement and b) its probably enforceable.

    S.

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  19. #19
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    Default Re: Barclaycard CCA received

    Quote Originally Posted by the_shadow View Post
    Debts are personal, he has no liability for your debts ALTHOUGH! and this is important to point out... if you have a joint account then its POSSIBLE that your defaults may affect his credit record.
    Lol me and my boyfriend just discussed this... we're now equally grateful for his forward thinking and refusing to have a joint account with me (despite his mum's insistance) LOL!!

    Quote Originally Posted by the_shadow View Post
    If only 3 years ago you have to assume a) they have the agreement and b) its probably enforceable.
    Damn...! But again, your honesty is appreciated!
    x



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