Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
My girlfriends parents boughts us a camping lamp (electrical) for christmas from a biggish retailer in Lancashire. Unfortunatly after charging it we found it was faulty and so took it back once the shops were open again. We swapped it like for like and charged it to find it worked fine. After testing it out at the weekend we found that it still doesnt work on the remote control setting and so took it back yet again today to swap it.
The customer services desk issued us a credit note for the amount paid (sticker on box of 18.99) and said to pick the lamp off the shelf and take it to the cashier.
The same product on the shelf is now 24.99, after complaining about this the woman said there was nothing I could do other than pay the difference.
Is this correct? Surely if I have bought something that is faulty I am entitled to swap it like for like or get a full CASH refund?
I think the only thing you are entitled to is a refund and replacements are an option which retailers may offer if they wish. You are certainly not required to accept a credit note.
The choice of remedy is yours - repair, replacement or refund. the refund is the first remedy that drops away over time and you are only entitled to this within a reasonable period after purchase (in this case the original contract date).
See s48 of the Sale of Goods Act.
So... strangely after this amount of time you are probably not entitled to a full refund but are entitled to a replacement. Go figure :/
They are wrong. You should not have to pay to get a replacement item jut because the shop price has gone up. If it was a different model - a better spec - then I could understand.
Simply tell them to either exchange the item or, if they are unwilling, to provide a refund (which will be nearly a full one).
Can't seen the article, but I'm guessing that the EU law referred to is that implimented into UK law by the sale and supply of goods to consuemers regs 2002, which in turn amended the Sale of Goods Act.
The SOGA is your friend. Love him. And his slightly more complex cousin, the supply of goods and services act. Invite them to parties.
Faulty Goods - £Price Now Gone Up
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