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    • I hope Lord Frost is OK. Islamists and the woke Left are uniting to topple the West ARCHIVE.PH archived 18 Apr 2024 19:12:37 UTC  
    • Ok you are in the clear. The PCN does not comply with the Protection of Freedoms Act 2012 Schedule 4 for two reasons. The first is that in Section 9 [2][e]  says the PCN must "state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper— (i)to pay the unpaid parking charges ". It does not say that even though it continues correctly with blurb about the driver. The other fault is that there is no parking period mentioned. Their ANPR cameras do show your arrival and departure times but as that at the very least includes driving from the entrance to the parking space then later leaving the parking space and driving to the exit. It also doesn't allow for finding a parking spot: manoeuvering into it avoiding parking on the lines: possibly having to stop to allow pedestrians/other cars to pass in front of you; returning the trolley after finishing shopping; loading children disabled people in and out of the car, etc etc.  All of that could easily add five, ten or even 15 minutes to your time which the ANPR cameras cannot take into account. So even if it was only two hours free time you could  still have been within the  time since there is a MINIMUM of 15 minutes Grace period when you leave the car park. However as they cannot even manage to get their PCN to comply with the Act you as keeper cannot be pursued. Only the driver is now liable and they do not know who was driving as you have not appealed and perhaps unwittingly given away who was driving. So you do not owe them a penny. No need to appeal. Let them waste their money pursuing you . 
    • If Labour are elected I hope they go after everyone who made huge amounts of money out of this, by loading the company with debt. The sad thing is that some pension schemes, including the universities one, USS, will lose money along with customers.
    • What's the reason for not wanting a smart meter? Personally I'm saving a pile on a tariff only available with one. Today electricity is 17.17p/kWh. If the meter is truly past its certification date the supplier is obliged to replace it. If you refuse to allow this then eventually they'll get warrant and do so by force. Certified life varies between models and generations, some only 10 or 15 years, some older types as long as 40 years or maybe even more. Your meter should have its certified start date marked somewhere so if you doubt the supplier you can look up the certified life and cross check.
    • No I'm not. Even if I was then comments on this forum wouldn't constitute legal advice in the formal sense. Now you've engaged a lawyer directly can I just make couple of final suggestions? Firstly make sure he is fully aware of the facts. And don't mix and match by taking his advice on one aspect while ploughing your own furrow on others.  Let us know how you get on now you have a solicitor acting for you.
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Scottish Power - customer services centre opening hours


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Does anyone know the real opening hours of the Scottish Power customer service centre?

 

I am currently without hot water and heat due to a faulty quantum card for my prepayment gas meter (yes, I've tried wiping it). My last statement says the customer service centre is open 8.30am-1pm on Saturday, but I phoned at 11:57am and the recording told me to call back during opening hours!

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Hi k71

 

Scottish Power Web site not much help but found this if it helps

Power cuts and damaged electrical equipment

 

 

If you have a power cut or notice that ScottishPower equipment has been damaged or causes concern, call our 24 hour Emergency Helpline:

  • If you live in the ScottishPower area, call 0845 27 27 999.
  • If you live in the Manweb area, please call 0845 272 2424.

Good luck.

Night Owl

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

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Thanks, but I don't think that applies, as it's a gas meter which is probably working fine, it's only the card that's faulty, and there's no leak. I think I'll just have to call back on monday at some point between 8.30 and 7 (the stated opening hours) and hope that I find a time when they're actually open!

 

P.S. I already emailed customer services about the discrepancy in their opening hours and got an auto-response including

We will respond to your enquiry within 5 working days.

 

Did you know that ScottishPower was recently voted top for its online service in U-switch's bi-annual customer satisfaction survey.

 

:D

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Appologies k71, misread the Gas bit!!! I'm fighting their Electricity side.

 

Not much help on the Gas part of their web site either!

Call Transco and get their advice on their emergency line

freephone 0800 111 999

they can only say no can't help if it's wrong.

 

Good luck.

Keep up the fight against Bank Charges.

 

 

Got Debt problems?

Don't panic, put the kettle on and read this

 

:-) Everything I write comes from my heart and head! The large filling cabinet that is my knowledge of life, however warped that may be!! :-)

 

<<< Please tickle my star!! if I have managed to help you or just made you chuckle!

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Transco's website says

 

You should contact your gas supplier for any issues regarding your gas meter.

 

I think they'd only really be interested if there was a leak or no gas coming into the meter. It's not too cold, I'll be alright until monday, I'm more annoyed about the customer services centre not being open when they said they were!

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I got the same thing again this morning, then I tried a different menu option to speak to an adviser, that was fine. Guess I should have tried that earlier! While I was at it I told them about their screwy phone system, which presumably tells you to ring back when they're open if wiping the card doesn't help whenever you ring and choose those options!

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oh, I forgot! I got through to the call centre or whatever it is in Liverpool no problem by selecting different options though.

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