Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

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  1. #1
    k71 k71 is offline
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    Default Scottish Power - customer services centre opening hours

    Does anyone know the real opening hours of the Scottish Power customer service centre?

    I am currently without hot water and heat due to a faulty quantum card for my prepayment gas meter (yes, I've tried wiping it). My last statement says the customer service centre is open 8.30am-1pm on Saturday, but I phoned at 11:57am and the recording told me to call back during opening hours!


  2. #2
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    Default Re: Scottish Power - customer services centre opening hours

    Hi k71

    Scottish Power Web site not much help but found this if it helps
    Power cuts and damaged electrical equipment


    If you have a power cut or notice that ScottishPower equipment has been damaged or causes concern, call our 24 hour Emergency Helpline:
    • If you live in the ScottishPower area, call 0845 27 27 999.
    • If you live in the Manweb area, please call 0845 272 2424.
    Good luck.
    Night Owl


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    k71 k71 is offline
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    Default Re: Scottish Power - customer services centre opening hours

    Thanks, but I don't think that applies, as it's a gas meter which is probably working fine, it's only the card that's faulty, and there's no leak. I think I'll just have to call back on monday at some point between 8.30 and 7 (the stated opening hours) and hope that I find a time when they're actually open!

    P.S. I already emailed customer services about the discrepancy in their opening hours and got an auto-response including
    We will respond to your enquiry within 5 working days.

    Did you know that ScottishPower was recently voted top for its online service in U-switch's bi-annual customer satisfaction survey.



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    Default Re: Scottish Power - customer services centre opening hours

    Appologies k71, misread the Gas bit!!! I'm fighting their Electricity side.

    Not much help on the Gas part of their web site either!
    Call Transco and get their advice on their emergency line
    freephone 0800 111 999
    they can only say no can't help if it's wrong.

    Good luck.


  5. #5
    k71 k71 is offline
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    Default Re: Scottish Power - customer services centre opening hours

    Transco's website says

    You should contact your gas supplier for any issues regarding your gas meter.
    I think they'd only really be interested if there was a leak or no gas coming into the meter. It's not too cold, I'll be alright until monday, I'm more annoyed about the customer services centre not being open when they said they were!


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    k71 k71 is offline
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    Default Re: Scottish Power - customer services centre opening hours

    I got the same thing again this morning, then I tried a different menu option to speak to an adviser, that was fine. Guess I should have tried that earlier! While I was at it I told them about their screwy phone system, which presumably tells you to ring back when they're open if wiping the card doesn't help whenever you ring and choose those options!


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    Default Re: Scottish Power - customer services centre opening hours

    It's a Bank holidayicon weekend! Normal service from Tuesday 0830!


  8. #8
    k71 k71 is offline
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    Default Re: Scottish Power - customer services centre opening hours

    oh, I forgot! I got through to the call centre or whatever it is in Liverpool no problem by selecting different options though.



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