Thread: Advice needed regarding a sofa from Brighthouse

Hi All,

I got a leather sofa from Brighthouse around September 2007, Thing is it is obviously very poorly made, It has lots of little rips but it has one very big rip which has made the sofa look truly awful.

I want this sofa fixed by Brighthouse, I don't want to take it back as we have paid a lot on it and plus we need it, It gets paid off next year, I removed the OSC and DLC on it a while ago as i have my home insurance but what can i do about this?

Brighthouse will no doubt refuse to do anything about it but i find it totally unacceptable that a leather sofa that is costing us well over £1,000 in total is falling apart like this after only just over a year and a half, I have taken pictures of the rips and everything so if you want to see them i can post them on here.

Where do i stand on this matter and what can i do? Any help is very much appreciated, thanks for reading.

Hi
You are right the sofas are very poorly made as they are only supported by chipwood what sofa is it you have? As you have removed OSC and the sofa is more than a year old they wont repair it free of charge my advice is put the OSC back on give it a few weeks then call them out to repair it, the only risk is they might want to come out and assess the condition (very unlikely tho) once you have claimed give it another few weeks then remove it they will fight you on it as you have claimed but the T&C's dont mention anything bout being unable to cancel if you have claimed.

Originally Posted by Brighthouse adviser

Hi
You are right the sofas are very poorly made as they are only supported by chipwood what sofa is it you have? As you have removed OSC and the sofa is more than a year old they wont repair it free of charge my advice is put the OSC back on give it a few weeks then call them out to repair it, the only risk is they might want to come out and assess the condition (very unlikely tho) once you have claimed give it another few weeks then remove it they will fight you on it as you have claimed but the T&C's dont mention anything bout being unable to cancel if you have claimed.

Hi,
Thank you for your help and advice.
My sofa is the Brynory one, I think it's a con that i am paying well over £10 per week for a sofa which is falling to pieces and is not worth anywhere near the amount it is costing me, It should be falling apart within 18 months.
I don't want the hassle of putting OSC back on and then removing it though.
I'm not sure what to do about it but it's a total rip off.

Originally Posted by thecookiemonster

Hi,
Thank you for your help and advice.
My sofa is the Brynory one, I think it's a con that i am paying well over £10 per week for a sofa which is falling to pieces and is not worth anywhere near the amount it is costing me, It should be falling apart within 18 months.
I don't want the hassle of putting OSC back on and then removing it though.
I'm not sure what to do about it but it's a total rip off.

Hi your right it shouldnt be in that condition and the Bryony was always a problem suite, my advice is try and bluff brighthouse ring for a service call and see if they pick up on the fact you have no osc (this is frequently over looked) if they notice ask them to come out for a quote and talk with the upholster while he is there he will more than likely tell you that this a manufacturing fault as the Bryony's are a problem suite. If it is a manufacturing fault you will then be covered by sales of goods act and you can pursue to get it repaired free of charge. But dont let the store staff come out to assess as they will say it is wear and tear

Hi there, not sure if you actually managed to get your sofa repaired but 'Brighthouse adviser' is right. i worked saturdays for a while and nobody ever really looks to see if you have the service cover before they book you one.
My biggest bit of advice is this, If you want to book a service call and have no cover, call mid day on a saturday. This is the busyest time of the week when the full time workers are all concentrating on sales. these guys are more likely to spot that you have no cover! they will pass your request on to someone who picks up the slack, like i used to! I very rarely checked and always got my custemor a service call. be cheeky, give it a go!

can anyone advise me how tomake a complain about brighthouse staff