Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

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BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

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  1. #1
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    boxerdog1999 Novitiate boxerdog1999's Avatar

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    Boxerdog1999 v A&L - Standard Response?

    Hi, I wrote to A&L on the 26th July and received what I think is a standard letter on the 29th! This is the most efficient they've been since I opened my account!! Presume this is the usual response and will see what happens next. Watch this space!

    Similar Threads:

  2. #2
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    Hi Boxerdog, welcome to the forum.
    What did you write to A&L? Do you know how much they owe you?

    If its the prelimanary request you've sent,then the letter you received will more than likely be the standard blah blah blah letter that they send to everybody.

    Let us know which letter you've sent to A&L so we know what stage you're at

    Cheers

    A&L Data Protection Act sent 8/6/2006 - Statements received 27/7 - Prelim request for payment sent 28/7 - LBA sent 8/8 - MCOL 21/8 - Settled in full £3317.66 20/9
    MBNA Data Protection Act sent 8/8 - 14/9 Offer of £2,247.35 accepted. (£1,160 charges plus compound interest). Second account = offer of £1,182.30 (£436 charges plus compound interest)
    Morgan Stanley Data Protection Act sent 8/8 Total of £875 charges.

  3. #3
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    Hi,

    Sorry, forgot that bit. Yes, it was a prelimanary request for MY £300.

    Cheers.

    26th July 2006 - Prelimanary request for payment sent.
    29th July 2006 - A&L acknowledged receipt of letter.


  4. #4
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    That was a fast response. Keep us posted.

    Fed up with bank charges?
    Email your MP TODAY!!!

    Sign the Petition

    When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.

    END LEGAL LOAN SHARKING
    SIGN THE PETITION TODAY



    What's Best for You?


    The Consumer Action Group is a free help site.
    Should you be offered help that requires payment please report it to site team.

    Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
    Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
    Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

    Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

  5. #5
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    Nothing since the "standard letter"! Time for next letter?

    26th July 2006 - Preliminary request for payment sent.
    29th July 2006 - Acknowledgement letter received.
    10th August 2006 - LBA Sent.
    22nd August - A&L offer "Goodwill Gesture"!
    23rd August - Letter sent declining offer!
    30th August - Acknowledgement letter received.
    1st September - Submitted Moneyclaim!!
    6th September - Letter from A&L - Not budging!!
    16th September - A&L settled in Full!!

  6. #6
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    Sophie-Jane Novitiate Sophie-Jane Novitiate Sophie-Jane's Avatar

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    Default Re: Boxerdog1999 v A&L - Standard Response?

    Yes time for 2nd Letter lbaicon

    If it was like mine, it will be Go away, you are not getting anything

    Regards
    Sophie-Jane

    Yes I'm a Trucker Girl - explains why early posts

    Thank you

    Please Note
    Advice & opinions of Sophie-Jane are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

  7. #7
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    Sent my lbaicon today (recorded delivery) - will be interesting to see how you get along/timescales etc


  8. #8
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    Hi Holte41,

    Just checked my online account today and they're (A&L) planning to take another 2 x £25 in charges! I'll send my lbaicon tomorrow & let you know!

    26th July 2006 - Preliminary request for payment sent.
    29th July 2006 - Acknowledgement letter received.
    10th August 2006 - LBA Sent.
    22nd August - A&L offer "Goodwill Gesture"!
    23rd August - Letter sent declining offer!
    30th August - Acknowledgement letter received.
    1st September - Submitted Moneyclaim!!
    6th September - Letter from A&L - Not budging!!
    16th September - A&L settled in Full!!

  9. #9
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    Hi Boxerdog1999

    Add that charge to your spreadsheet, and change the amount on your lbaicon to reflect the New charges


    Near the end of my partners case, they claimed charges on the account, and refunded them back in. a week later my partner got the cheque for the Previous charges applied

    Not sure, but have they stopped charges on that account,? We'll see

    Regards
    Sophie-Jane

    Yes I'm a Trucker Girl - explains why early posts

    Thank you

    Please Note
    Advice & opinions of Sophie-Jane are offered informally, without prejudice and without liability. Please use your own judgment. Seek advice of a qualified insured professional if you have any doubts

  10. #10
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    Nothing from the A&L, other than the standard letter, so I'm sending my lbaicon today! I've added two pending charges of £25 each that are due to be applied on the 20th August. Total claim - £352.

    26th July 2006 - Preliminary request for payment sent.
    29th July 2006 - Acknowledgement letter received.
    10th August 2006 - LBA Sent.
    22nd August - A&L offer "Goodwill Gesture"!
    23rd August - Letter sent declining offer!
    30th August - Acknowledgement letter received.
    1st September - Submitted Moneyclaim!!
    6th September - Letter from A&L - Not budging!!
    16th September - A&L settled in Full!!

  11. #11
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    Question Re: Boxerdog1999 v A&L - Standard Response?

    Day 12 since my lbaicon and the good old A&L have responded! In brief; apologies for delay in responding, charges are correct, OFT ruling, blah blah blah.

    The important bit, " . . in a genuine attempt to resolve . . . and to place our banking relationship on a firm footing(!), . . . prepared to offer a refund of four or the (13) charges totalling £118 on a goodwill basis.

    My claim totals £352, so they're offering roughly a third. I've moved my account back to the Halifaxicon, so I'm not interested in placing my banking relationship on a "firm footing"! The question is, take the money and run or stick out for the full amount?

    Any advice, gratefully received.

    Richard (Boxerdog1999)

    26th July 2006 - Preliminary request for payment sent.
    29th July 2006 - Acknowledgement letter received.
    10th August 2006 - LBA Sent.
    22nd August - A&L offer "Goodwill Gesture"!
    23rd August - Letter sent declining offer!
    30th August - Acknowledgement letter received.
    1st September - Submitted Moneyclaim!!
    6th September - Letter from A&L - Not budging!!
    16th September - A&L settled in Full!!

  12. #12
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    Do you want £118.00 and let A&L keep the rest, or do you want all of your £352.00.
    I know which I would do.

    Fed up with bank charges?
    Email your MP TODAY!!!

    Sign the Petition

    When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.

    END LEGAL LOAN SHARKING
    SIGN THE PETITION TODAY



    What's Best for You?


    The Consumer Action Group is a free help site.
    Should you be offered help that requires payment please report it to site team.

    Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
    Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
    Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

    Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

  13. #13
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    So, Reply and reject or go straight to Moneyclaim? They're are 2 days away from the 14 day deadline I gave them.

    26th July 2006 - Preliminary request for payment sent.
    29th July 2006 - Acknowledgement letter received.
    10th August 2006 - LBA Sent.
    22nd August - A&L offer "Goodwill Gesture"!
    23rd August - Letter sent declining offer!
    30th August - Acknowledgement letter received.
    1st September - Submitted Moneyclaim!!
    6th September - Letter from A&L - Not budging!!
    16th September - A&L settled in Full!!

  14. #14
    Site Team caro has disabled reputation caro's Avatar

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    Default Re: Boxerdog1999 v A&L - Standard Response?

    You could do that, or you could reply, reject and add that as you recognise their willingness to resolve the issue, you are willing to allow them an extra 7 days to pay the full amount before resorting to Moneyclaim. Whatever is best for you.

    Fed up with bank charges?
    Email your MP TODAY!!!

    Sign the Petition

    When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.

    END LEGAL LOAN SHARKING
    SIGN THE PETITION TODAY



    What's Best for You?


    The Consumer Action Group is a free help site.
    Should you be offered help that requires payment please report it to site team.

    Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
    Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
    Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

    Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

  15. #15
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    Thanks Caro,

    Will do that & keep you posted.

    26th July 2006 - Preliminary request for payment sent.
    29th July 2006 - Acknowledgement letter received.
    10th August 2006 - LBA Sent.
    22nd August - A&L offer "Goodwill Gesture"!
    23rd August - Letter sent declining offer!
    30th August - Acknowledgement letter received.
    1st September - Submitted Moneyclaim!!
    6th September - Letter from A&L - Not budging!!
    16th September - A&L settled in Full!!

  16. #16
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    An update. A&L replied today, (day 7 of my 7 day extension) with another standard letter. They thank me for my further correspondence and will respond in the next 28 days.

    Question: Ignore and go for moneyclaim or wait for their response?

    I'm not in any hurry, but don't want to jepordise my claim by hanging around.

    thanks,
    Richard (Boxerdog1999)

    26th July 2006 - Preliminary request for payment sent.
    29th July 2006 - Acknowledgement letter received.
    10th August 2006 - LBA Sent.
    22nd August - A&L offer "Goodwill Gesture"!
    23rd August - Letter sent declining offer!
    30th August - Acknowledgement letter received.
    1st September - Submitted Moneyclaim!!
    6th September - Letter from A&L - Not budging!!
    16th September - A&L settled in Full!!

  17. #17
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    Hi there. Guess what! A&L have put me £700 overdrawn with charges. Closed the account and asked for money to be refunded and they told me they would get a debt recovery agency to collect money from me. After that I got a letter telling me that all fees are lawful and I've got my facts wrong so pay up. Any ideas what to do now? think i'm going to hold on till they contact me again


  18. #18
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    Default Re: Boxerdog1999 v A&L - Standard Response?

    Stick to your timetable Boxerdog. You have given them long enough so do what you told them you would. Go to MCOL and take them to court.

    SickofA&L can you start your own thread, explain what you have done so far, and we will try and help. Read the FAQ's and step by step instructions. If they have not taken this action yet give them a ring and tell them you are placing the account in dispute and they should not take further action. Immediately follow this up with a letter confirming the telephone conversation that the account is in disputeicon and that no further action should be taken until the dispute is resolved.

    Fed up with bank charges?
    Email your MP TODAY!!!

    Sign the Petition

    When the Liberals and Conservatives were in opposition they both agreed that banks should pay back high bank charges to customers. Nothing seems to of happened since they came into power as a coalition. PPI insurance has been sorted now they should turn their attention to bank charges and help customers get exorbitant charges refunded.

    END LEGAL LOAN SHARKING
    SIGN THE PETITION TODAY



    What's Best for You?


    The Consumer Action Group is a free help site.
    Should you be offered help that requires payment please report it to site team.

    Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007
    Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06
    Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

    Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

  19. #19
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    Default Re: Boxerdog1999 v A&L - Moneyclaim Submitted!

    As the subject line suggests!

    Watch this space!

    PS How long before something happens??

    26th July 2006 - Preliminary request for payment sent.
    29th July 2006 - Acknowledgement letter received.
    10th August 2006 - LBA Sent.
    22nd August - A&L offer "Goodwill Gesture"!
    23rd August - Letter sent declining offer!
    30th August - Acknowledgement letter received.
    1st September - Submitted Moneyclaim!!
    6th September - Letter from A&L - Not budging!!
    16th September - A&L settled in Full!!


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