Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



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  1. #1
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    Default Overbooked flight - Canada to Scotland

    Hi

    I recently flew back from Toronto to Glasgow through the company Canadian Affair.

    Upon getting to the airporticon in TO I was told that I couldnt be boarded as my flighticon was overbooked. I was then re-routed back to Glasgow via a later flight that went through Manchester, so I arrived a lot later than expected (about 10 hours late).

    I have done a little research about what compensation I might be due but am a little unclear on the matter. I believe that since they were flying into an EU country that EU regulations apply but I was wondering the following:

    * Does the country have to be a registered EU country for the regulations to apply? I am not sure if Canadian Affair are. What would my best course of action then be?
    * If the EU regulations do apply what compensation am I entitled to and what is the best course of action to achieve this?

    Thanks in advance

    Mich


  2. #2
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    Default Re: Overbooked flight - Canada to Scotland

    Additional information:

    I've just checked and it appears that Canadian Affair are a UK based company (HO in London) so I guess that is a moot point...

    In that case what compensation am I entitled to and how do you go about asking for this?

    Thanks


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    Default Re: Overbooked flight - Canada to Scotland

    Well they are registered with ABTA Number W131X

    The website is registered in the UK, and so is the HQ as you say.

    I'm a little puddled with this tbh, I'm thinking you should be OK (not that these people pay up without a fight) but can you give us more details. Was the aircraft a community carrier? It may or may not be relevant but would answer the first question I had looking at the regs, and there should be a way of finding their licence number to confirm this - maybe CAA. You could also call as if you are a new customer and ask, as you'll only fly with a community carrier.

    If it's a community carrier then the return trip is covered, but I stopped reading there as that may be a problem.



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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE