Thread: UPS delivery

My daughter ordered some paint for her boyfriend who is a vehicle mechanic and asked for it to be delivered by next day courier to our house as there was someone in all day to accept delivery.
Nothing arrived on the Friday and her boyfriend was held up and lost three days work (and possibly a customer).
We rang on Monday morning to ask what had happened to the delivery and were told that it had been signed for on Friday at 10.46 by (C....- our surname). I knew that I had been sitting right next to the front door at least half an hour either side of this time and could not possibly have missed the delivery. They insisted that we had signed for it at that time but asked us to check with the neighbours which we did but to no avail. We phoned back and they said they would check with the delivery driver.
Shortly after we received a telephone call from the delivery driver to say that he had our box and that it was his fault - he had delivered it to the wrong address - same number, different road. We had already checked this house but the gentleman confirmed that he had not received any package.
So, they lied about us having signed for the package and it was eventually delivered by UPS within about 15 minutes of them saying they would contact the driver.
We asked whether there was anything they could do about refunding the costs but were told there was nothing they could do.
Surely when you pay for a next day delivery that is what you should get, albeit I suppose the contract was between the supplier and UPS. I feel that at least they should refund the cost of the delivery although my daughter's boyfriend is very annoyed at the work he has lost.

I don't believe the offer a 'delivery' guarantee, simply that they will use their 'best endeavours' to do so. As we know, errors and incompetence are no excuse, but are accepted as 'one of these things'. Since it was your supplier that chose to use UPS, it is to them that you should complain to see if they will refund the postage charges, but as you actually have the goods - allbeit late - they have discharged their liabilities to you, but may be prepared to make a gesture of goodwill.

Thanks for that - just what I thought really. The supplier has been great and is putting in its own complaint. It is a large organisation and UPS would stand to lose a lot of custom.
What I really cannot get over is the fact that they insisted that we had signed for the delivery at that exact time and that they had delivered it to the wrong place when we know they did not even deliver to the place they said they had delivered.
Will personally never use UPS after this.