Thread: Customer Protect additional warranty - NEVER COUGH UP & ALWAY WRIGGLE OUT OF CLAIMS!!

Sounds like the dual mass flywheel type that seems to be too weak and fail prematurely. So what do you expect, their assesor is giving reason for them not to honour the claim. Get the indendent mechanic to write an engineers report and Google the problem where you should be able to collate enough evidence that the part is inherently weak and can self-destruct with little to no notice. You could also try contacting Consumer Direct who are the first step towards Trading Standards being involved. The claim will be honoured if you're tenacious but expect them to try every trick in the book not to pay out. This my personal opinion and should not be treated as formal advice or anything but a layman's interpretation/suggestion.

Yes, I think it's imperative that you keep the faulty parts as evidence and don't let anyone take them away from you. If Honda want them, let them examine them under your supervision. It may seem overly paranoid but greedy companies have only brought on themselves.

I'm wondering though, is your Customer Protect covered by any sort of Ombudsman or other Regulatory Service you can contact for how best to proceed? If so, it'll be worth asking their advice - good or bad, it's all useful ammo. Good luck.

Keep them under pressure but try to remain aloof - difficult I know but being somewhat aggressive usually forces the other side to spend all their energy on defending themselves and closes their minds to finding an amiable solution.

It's always a waiting game and they use this to their advantage as you probably need your car for everyday life. It might help move them on by letting them know that you're incurring extra expense (like taxis/hire car or even another runaround!) while they're "looking into it" and that you'll be looking to them for compensation at the end.

However, if you want more accurate and expert advise you could try alerting the admins and ask if anyone specialises in the field that could take an interest in your posts. Check the Hazard Triangle Icon bottom left. Also CAB and Customer Direct (Trading Standards) should be able to give you further advice.

Hello,

Was it consumer protect or the car dealer that went into liquidation?

Somone was trying to sell me a car warenty/insurance from that company today.

The only details on their litreture was their address, only noticed this after I got home , seemed very odd not to have a telephone number or web address to look at.

good luck

p.s. guess that doubles the no I don't think so on getting it.

hey everyone, ive recently had dealing with this company too, they're refusing to pay for my reapirs also, just wondered if there was any update to the story

Hi
I am still fighting with Customer Protect. I bought a Subaru Impreza from Devon Motor Company - One owner, full Service History, etc. etc. I took out a warranty as advised by them with Customer Protect (VERY STUPID). My husband drove my car from Devon to pick up his mother from Staffs. On the way back on the motorway the water pump failed. It was instant failure. The car has been properly maintained etc. Customer Protect sent out an engineer who said it was Possibly wear and tear and there was Possibly engine noise prior to it failing and it would have overheated. The enine shows no signs of overheating and bascially what their "independant" (!) engineer said was a load of twaddle. Various other engineers have looked at it and basically the report is utter rubbish.

Water pump failure on a Subaru is almost unheard of. I spoke to Subaru Technical Team and they said if it was a water pump failure it would have been instant. I spoke to their customer services who did not want to be drawn in - basically weren't interested in helping either.

The car has only done 50,000 Miles so should not be a timing belt issue - another possiblity from Customer protect engineer.

Basically they are worms and try and wriggle out of any situation. They are latching onto the ambiguous statements from their not so Independant engineer from Automotive Consulting. They are getting paid by Customer Protect after all!

My advise to anyone is do not use under any circumstance.

I would however be interested to hear if anyone has ever managed to get any money back from them.